- Report: #874328
Report - Rebuttal - Arbitrate
Complaint Review: Magic Jack
Magic Jack MagicJack Would not easily refund service that never worked consistently. InteInternetrnet
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Magic Jack never got back to me. Luckily, I paid with my creditcard - I disputed the charge and sent in the chat as well as other corroborating information.
It is great that Magic Jack now has "customer service" agents now on chat. But at some point, instead of wasting customer's time asking them to quadruple check if one's computer and telephone's are working, the Magic Jack personnel need to accept that the problem is most likely the Magic Jack. Regardless, if the customer is not happy with the service within the designated trial period, Magic Jack should refund customer's money quickly and without hassle.
This report was posted on Ripoff Report on 04/26/2012 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-MagicJack-Would-not-easily-refund-service-that-never-worked-consistently-InteI-874328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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