• Report: #942407

Complaint Review: Magic Jack

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  • Submitted: Mon, September 17, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: Pissed — kansas City Missouri United States of America
Magic Jack
Internet United States of America

Magic Jack Magicjack plus Trying to charge me for U.S. calls after free trial. Worked in trial period, Now they want to charge me for the same call Internet

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Once the free trial was up and I paid for a 5 year program they are trying to charge me for the same call.  Their advertising states "You get FREE local and long distance calls to anywhere in the US and/or Canada any time of day or night"   If this is true then why are they trying to charge me for a call now?

Enjoy what they said....what stupid people.... no phone number, or US people.

Please wait for a site operator to respond.

You are now chatting with 'Nataly'

Your Issue ID for this chat is LTK554082447793X

Nataly: Hello, how may I help you?

brian: I have had magic jack for about a month. In the past week we have been getting a message when we
dial that "to make a confrence call" or one that we would be charged international minutes.

brian: Can you explain this to me? What is happening? The calls are here in the US.

Nataly: Okay, let me assist you with that

Nataly: In the Terms of Service: magicjack.com/tos

Nataly: Agreement Number
4. What Is Free and What is Not:

Nataly: "We may
require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier."

Nataly: magicJack
completes calls to conference lines, platforms and certain non ILEC area calls in conjunction with large phone carriers and these calls require a prepaid purchase. Please know that these rates are at a substantial discount to Verizon
rates and the other largest carriers and are the wholesale rates of the largest carrier.

brian: Does this mean that these people can not call my magic jack number (incoming call)?

Nataly: They can call you brian: I have called this number dozens of times in the last three weeks with no problem. WHat is the deal? Why now change today? This has got to be a mistake.

Nataly: I will be right with you.

Nataly: Terms of Service section 4. What Is Free and What is Not:

Nataly: We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs.

brian: I think you mis understand my question. I have been calling this number for weeks with no issue. Why is there now an issue?

Nataly: Okay

Nataly: The magic Jack and/or magic Jack Plus device or magic Jack APP allows you to receive for free incoming calls using the phone number you have chosen. If you choose outgoing service, the magic Jack and/or magic Jack Plus device or magic Jack APP allows you to make free outgoing calls to other magic Jack/magic Jack Plus/magic Jack APP device users located anywhere in the world, and to subscribers on raditional telephone networks or cellular networks in the United States. We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier.

brian: This still does not anwser my question. I have been calling this number for weeks. Why is this now not working?

Nataly: May I know the number that have been calling this number for weeks.?

brian: 336-372-2812

Nataly: Thank you

Nataly: But when you call other number the call went through right?

brian: Yes, usually. I had this happen one other time last week. I need you to research what has changed
in the last week when this number is dialed.

Nataly: Thank you for that information

Nataly: We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs.

brian: Please escalate this matter to the next level. I cannot accept this answer.

brian: Please escalate this matter to the next level. I cannot accept this answer.

Nataly: Every chat on this Live Person assistance is being reviewed by the Upper Management.The best
thing I can do for you now is to pass your Comment and suggestion to Appropriate Department.

Nataly: Would it be okay if I put in your Name in the Comments and Suggestions?

brian: No I want to speak with a supervisor... Or I want the phone number of a supervisor.

Nataly: Even I transfer you to our supervisor the will provide you  the same answer Brian

brian: We had "0" problems during the trial period. Now that the trial period is over I can no longer call the same numbers I was able to call previously. In the U.S. this is know as a :"bait and switch" or a "scam". If I can not get
this resolved and answered in a reasonable way then I will report to the "BBB", and to the online "rip off reports".

Nataly: Okay

brian: Do we want to resolve this, or should I forward this comversation to the authorities?

Nataly: Its up to you Brian, I already explained the information that you need.

brian: Are you not willing to get me a supervisor?

Nataly: What I said while ago Brian this issue is not for supervisor, even I transfer you to our supervisor you will received the same answer 
  
12:49  9/17/2012

You have just reached one of our super agents. These agents are graded in the top 10% by our customers and will fix your problem now. They are here to make sure you are satisfied. We are also giving you a one year free warranty to make sure you stay as a customer.

You are now chatting with 'Xander'

Your Issue ID for this chat is LTK554082452059X

Xander: Hello, how may I help you?

brian: OI am very dis-satisfied with the conversation I just had with a person there. I would like to get a phone number to complain, or to get refunded for the service. I also need to know where the corporate headquarters is located so I can filte a complaint with the BBB Xander: We really have no phone numbers for this. May I have some details on the issue that you had?

brian: Please wait for a site operator to respond. You are now chatting with 'Nataly' Your Issue ID for this chat is LTK554082447793X
Nataly: Hello, how may I help you? brian: I have had magic jack for about a month. In the past week we have been getting a message when we dial that "to make a confrence call" or one that we would be charged international minutes. brian: Can you explain this to me? What is happening? The calls are here in the US. Nataly: Okay, let me assist you with that Nataly: In the Terms of Service: magicjack.com/tos Nataly: Agreement Number 4. What Is Free and What is Not: Nataly: "We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier."

Nataly: magicJack completes calls to conference lines, platforms and certain non-ILEC area calls in conjunction with large phone carriers and these calls require a prepaid purchase. Please know that these rates are at a substantial
discount to Verizon rates and the other largest carriers and are the wholesale rates of the largest carrier. brian: Does this mean that these people can not call my magic jack number (incoming call)? Nataly: They can call you brian: I
have called this number dozens of times in the last three weeks with no problem. WHat is the deal? Why now change today? This has got to be a mistake.

Nataly: I will be right with you. Nataly: Terms of Service section 4. What Is Free and What is Not: Nataly: We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area
calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international,
conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs. brian: I think you mis understand my question. I
have been calling this number for weeks with no issue. Why is there now an issue? Nataly: Okay Nataly: The magic Jack and/or magic Jack Plus device or magic Jack APP allows you to receive for free incoming calls using the phone
number you have chosen. If you choose outgoing service, the magic Jack and/or magic Jack Plus device or magic Jack APP allows you to make free outgoing calls to other magic Jack/magic Jack Plus/magic Jack APP device users located
anywhere in the world, and to subscribers on traditional telephone networks or cellular networks in the United States. We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. brian: This still does not anwser my question. I have been calling this number for weeks. Why is this now not working? Nataly: May I know the number that have been calling this number for weeks.? brian: 336-372-2812 Nataly: Thank you

Nataly: But when you call other number the call went through right? brian: Yes, usually. I had this happen one other time last week. I need you to research what has changed in the last week when this number is dialed. Nataly: Thank you
for that information Nataly: We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls
that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs. brian: Please escalate this matter to the next level. I cannot accept this answer. brian:
Please escalate this matter to the next level. I cannot accept this answer. Nataly: Every chat on this Live Person assistance is being reviewed by the Upper Management.The best thing I can do for you now is to pass your Comment
and suggestion to Appropriate Department. Nataly: Would it be okay if I put in your Name in the Comments and Suggestions? brian: No I want to speak with a supervisor... Or I want the phone number of a supervisor. Nataly: Even I
transfer you to our supervisor the will provide you the same answer Brian brian: We had "0" problems during the trial period. Now that the trial period is over I can no longer call the same numbers I was able to call previously. In the U.S. this is know as a :"bait and switch" or a "scam". If I can not get this resolved and answered in a reasonable
way then I will report to the "BBB", and to the online "rip off reports". Nataly: Okay brian: Do we want to resolve this, or should I forward this comversation to the authorities? Nataly: Its up to you Brian, I already explained the information that you need. brian: Are you not willing to get me a supervisor? Nataly: What I said while ago Brian this issue is not for
supervisor, even I transfer you to our supervisor you will received the same answer  Xander: With regards to that, there really is nothing that we can do on these. The only way to call those non-ILEC phone numbers would be to get IPP minutes for it. There really is no other way to reach them.

brian: You do not understand.

brian: I could make this call until this week. Now I can't. WHY?

Xander: It really is something that cannot be undone here.Some of these changes on the numbers that you are calling may have happened just recently and it really can't be helped as we don't really have full control over those.

brian: "You get FREE local and long distance calls to anywhere in the US and/or Canada any time of day or  ight"........this is from your advertisement there is nothing that states that charges for some calls. It says"anywhere". I want a person that can handle this.

Xander: That is true but certain limitations on some numbers are not something that we can avoid. We do specify this in the Terms of Service and these are laid out before you register the device.

brian: Can you spell FALSE ADVERTISING?


This report was posted on Ripoff Report on 09/17/2012 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-Magicjack-plus-Trying-to-charge-me-for-US-calls-after-free-trial-Worked-in-t-942407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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