On 31 August 2012, after 5 months of satisfactory telephone service, MagicJack turned off my telephone service. I had been traveling so I didn't realize the service had been terminated until 6 September 2012. When I returned home, I contacted their "customer service". The first "customer service" live chat wrote that I had violated Section 6 of the TOS and promptly disconnected from our chat.
I read Section 6 of the TOS which states "Proper Use: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, the magicJack may be terminated."
I immediately reentered live chat with a new "customer service" agent who could not tell me which part of Section 6 I violated. I was five states away from my magicjack when my account was terminated for "excessive use" and when I am home, I rarely exceed 30 minutes a day of useage. (and I certainly don't have the time to call 50 different numbers a day!) It should be no suprise that my second "customer service" interaction was equally fruitless. "Elaine" quoted Section 6 and could not tell me which item in Section 6 I violated; only that I had to reactivate my account. When it was clear that she could not explain the termination, she stopped answering my questions and began to repeatedly thank me for my professionalism. I saved a transcript of my customer service interaction to remind me to NEVER pay for phone service a year in advance (and as a reminder to stop buying from businesses who outsource their customer service departments:)