• Report: #938357

Complaint Review: Magic Jack

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  • Submitted: Sat, September 08, 2012
  • Updated: Sat, September 08, 2012

  • Reported By: Tamara — Wisconsin United States of America
Magic Jack
Internet United States of America

Magic Jack Unassigned Telephone Number Internet

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On 31 August 2012, after 5 months of satisfactory telephone service, MagicJack turned off my telephone service.  I had been traveling so I didn't realize the service had been terminated until 6 September 2012.  When I returned home, I contacted their "customer service".  The first "customer service" live chat wrote that I had violated Section 6 of the TOS and promptly disconnected from our chat.  

I read Section 6 of the TOS which states "Proper Use: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, the magicJack may be terminated." 

I immediately reentered live chat with a new "customer service" agent who could not tell me which part of Section 6 I violated.  I was five states away from my magicjack when my account was terminated for "excessive use" and when I am home, I rarely exceed 30 minutes a day of useage.  (and I certainly don't have the time to call 50 different numbers a day!)  It should be no suprise that my second "customer service" interaction was equally fruitless.  "Elaine" quoted Section 6 and could not tell me which item in Section 6 I violated; only that I had to reactivate my account.  When it was clear that she could not explain the termination, she stopped answering my questions and began to repeatedly thank me for my professionalism.  I saved a transcript of my customer service interaction to remind me to NEVER pay for phone service a year in advance (and as a reminder to stop buying from businesses who outsource their customer service departments:)


This report was posted on Ripoff Report on 09/08/2012 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-Unassigned-Telephone-Number-Internet-938357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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