- Report: #959189
Report - Rebuttal - Arbitrate
Complaint Review: Magic Jack
Magic Jackmagicjack.com Internet United States of America
Magic Jack Want me to put "good faith" $59 on my credit card to get money back they owe me! Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Did not work for me. Got cut off in conversation to Texas and had to resort to cell phone. Would be forced to buy prepaid minutes in order to call son in Montana or for him to call me. My messages weren't coming through on computer. I have LifeFone and service could be unreliable if I had an emergency - could be a matter of life or death to me.
Returned Magic Jack unit to Radio Shack in Bullhead City, AZ, and the manager returned my money. However, she refused to return the $99.95 plus $5.75 Regulatory and Compliance Expense I paid for the extra 5 year plan saying I had to get that money from Magic Jack directly because they only collect it for them. I felt since they collect it for Magic Jack they are acting as their agent and should be able to return that money also. She was nice but could not assist me in how to get that money back since she said THEY don't even have a phone number for them.
I got on the internet to Magic Jack and explained in great detail why it didn't work for me and that I had returned the unit and wanted my money back on the additional package since it was no longer of use to me. I asked what procedure to follow to get my money back. I was texted back by one of their technicians that I had to place $59 "good faith" money (refundable) on my credit card in order for them to help me! It was impossible for me to get any further because I refused to do that - I don't trust them. I called an 888 587 8220 number listed but they said they could not help me.
I am also "out" the $19.95 they charged me to keep my existing phone number ("port" it) not to mention the $31 plus they charged me when they "ported" it back to CenturyLink. I don't expect to get that money back.
I am thoroughly disgusted and don't feel I should have to go through all this. It was a very expensive mistake on my part. I trusted their ad for %100 satisfaction guaranteed - yeah, right! I feel they deliberately make it difficult to get your money back because a lot of people would just write it off and give up.
This report was posted on Ripoff Report on 10/24/2012 04:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-Want-me-to-put-good-faith-59-on-my-credit-card-to-get-money-back-they-owe-m-959189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.