- Report: #975648
Report - Rebuttal - Arbitrate
Complaint Review: Magic Jack
Magic JackInternet United States of America
Magic Jack magic jack plus on a voip modem will not allow call logs to be viewed Internet
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magic jack plus will not allow call logs to be viewed if it is directly connected to a high speed voip modem. I am pretty sure the calls are still logged on the phone companies logging devices that magic jack uses.
Magic jack needs to fix this problem of not being able to view the call logs when using their voip modem on their magicjack plus sytem!
Call log viewing is only allowed if you connect it to your conputer and leave the computer on 24 hours per day 365 days per year. Yes just when we thought we could stop doing that! I have an actual real family emergency right now at this writing as someone called and threatened to stab my daughter and one of her friends to death. Now I could not view my call log to see who the caller is. I am pretty sure the call number is still logged somewhere but no matter how much I begged Magic Jack live help, they would not allow me to view it unless I proceed with legal action to view it. So apparently it can be had but it would take weeks and a lot of money. By then my daughter and her friend may be dead!
So this is your warning! Use magic Jack Plus with their voip modem and you can put your family at risk of prankers or worse. Phone threats aren't always pranks... many times they are real! Is your prank call real? Do you know what the really sad part is? Magic Jack could have stopped it before it happened. All I asked them for was for that one number. It came in at 4:22 PM on November 27 2012. My 10 year old daughter answered the phone. The caller said "I have a knife and I am going to kill you!" I asked for the number. Magic Jack said NO! I pray to God that my daughter is still alive!
This report was posted on Ripoff Report on 11/29/2012 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-magic-jack-plus-on-a-voip-modem-will-not-allow-call-logs-to-be-viewed-Interne-975648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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