interference
  • Report: #370375

Complaint Review: Magic Jack

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  • Submitted: Sat, September 06, 2008
  • Updated: Fri, July 10, 2009

  • Reported By:woodbury New Jersey
Magic Jack
www.magicjack.com Internet U.S.A.

Magic Jack product does not work and there is no refund Internet

*Consumer Comment: A nickel a day, folks.

*Consumer Comment: A nickel a day, folks.

*Consumer Comment: A nickel a day, folks.

*Consumer Comment: A nickel a day, folks.

*Consumer Comment: Umm

*Consumer Comment: My Experiences

*Consumer Comment: Did you not read what the OP said?

*UPDATE Employee: Magic Jack

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Lets start off by saying Please save yourself the head ache DONT BUY this product. The entire infomercial looks and sounds great but

They dont tell you that if you ever have a problem you WILL NEVER speak to a live representative, cause the company does not have a telephone.

They dont tell you up front that in order to have 24/7 phone access your computer can not go into hibernation or be shut off, imagine if you have an emergency at night time when your computer is usually off and dont have access to a phone,? or if you have a burglar and need to contact the police?

When you do call 911 they dont tell you that your actually speaking with a internet computer and not that of your local police department which by the way you have to be sure you give them all kinds of information Home address, name, phone #,etc) before they even dispatch anyone out to your home.(I dont know about you guys but I have small children, who are to young to memorize this information, and trust them to know that in a hectic situation/emergency thay are going to be able to assist this internet operator to get some help in time? I mean what if something ever happened to mommy or daddy and they needed the police but didnt know the information because their to young 5,yrs old?

They dont tell you that you can not make any phone calls that require you to input #s such as if you call your bank and have to input your ss# good luck because every number you press is multiplied by 2 try inputing your account # ssi# or anthing that is requiring verification data of you, sorry you can't so if the company your calling does not have a customer service rep wgile peek hours your out of luck.

They dont tell you that you have to dial your area code to make phone calls within your own city, so to call your next door neighbor you must first dial your area code.

They dont tell you that you can not be on your computer doing work because every time someone in your house picks up the phone or a call comes in a box pops up which you have to minimize, and yes you have to minimize it for every call going out or coming in , trust me its a pain especially when your spouse work is done primarily on the pc, try wrting a word,power point,excel, while every 10 seconds you have a box popping up on your working screen, now you can take care of this problem by simply unplugging your phone, thus eliminating anyone in the home using the phone, or receiving calls, but hey atleast you get your work done without any annoying boxes interupting you.

They dont tell you that once you connect the magic jack to your computer, your going to be using up your systems resources, & have to update all your pc's direct x functions, so if your not a computer garu your in trouble, or you can just call their tech support and speak with someone who can walk you through the process.... oh no wait sorry they have no live person you can talk to if you need any customer assistance or tech support you have to go online and chat with them. by the way good luck getting somone to log in to the chat area to assit you, lets just say that if its less then 2 minutes your one of the lucky ones.

I dont know about you folks but I wish someone would of told me all this before I spent my time and money buying this product cause now the end result is that I have no product as i sent them back and I have no money cause they have yet to date to issue a refund, and I cant speak with no one cause oh yeah there's no phone # to call the company , corporate or eitherwise. In cloing i hope i was able to save someone the ordeal and head aches I have gone through with this company, I just hope I get my money back, i'll keep trying its now been 18 days and counting since I spoke, sorry chatted with a customer service rep. If you do purchase this product I wish you all the luck , but i'm sure I will be reading more posts about this great $20 a year phone service, I guess its true what my dad always told me if something sounds to good to be true 9 out of 10 times it usually is.-Iaz Family, Las Vegas Nv Good luck!

jed
woodbury, New Jersey
U.S.A.

This report was posted on Ripoff Report on 09/06/2008 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Jack/internet/Magic-Jack-product-does-not-work-and-there-is-no-refund-Internet-370375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

A nickel a day, folks.

AUTHOR: Amanda - (U.S.A.)

First of all, I have had magicjack for over a year now. I was also a vonage user, paying around 40 bucks a month for almost the exact same quality and service. I signed up for Vonage in February of 2004 and just canceled it in June of 2009. Why? Because my magicjack works just as well for an average cost of 1.67 a month.

Yes, 1.67 a month. I call long distance every single day...so does my son...we talk a lot. And never, until this week, did I have a single problem with my magicjack. Yes, I had a problem but it was my fault. I have my magicjack plugged into the front USB port of my computer and when getting up from my desk I hit it often...It started to malfunction this week, shutting down randomly. I went to the magicjack website and entered a help chat and immediately was told that I would be sent a replacement magicjack...They were very helpful, there was no wait time on the chat and they didn't have to give me a new one. They have placed a 39.95 hold on my credit card which will be released once I return the old one, but I am not concerned about that. I was about to go pay 40.00 for a new one anyway. It works and works well.

For around a nickel a day I can talk long distance on my cordless phone whenever I please. Now, I admit that the softphone popping up is annoying. If I am working and typing on my computer and get a call it will sometimes cause the softphone to answer before I pick up the actual phone. Small annoyance though considering the price. As for putting in social security and credit card numbers, here is a suggestion. Don't use the dial pad on your phone. Click on the numbers on the softphone dialpad on your computer instead. Works like a charm. I discovered this a few months ago and it's how I always do it when I need to use an automated system.

You have call waiting, call forwarding, and music plays when you have someone on hold...You can shut down your computer at night and your calls will go to voice mail so you aren't completely missing calls. Voicemail messages are sent to your email as attachments as well. This is very helpful for me as I often go to friends or family members houses and can listen to recent voice mails from their house.

I haven't had a landline through a local phone company since 2005. I've been straight up VOIP with Vonage and magicjack for years...with a prepaid cell that I spend 10 bucks a month on for emergencies (should my electricity go out, of course.) Before 2005, I was paying 130.00 a month at least for my phone bill with long distance. And I dropped Vonage because magicjack did the same thing for much less.

Today my phone services are a combined 11.67 a month. 10 bucks for my emergency cell and 1.67 average for my magicjack...and I talk just as much if not more than I did pre-2005.

I see that there are complaints but wow, folks. I guess you just can't please everybody.
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#2 Consumer Comment

A nickel a day, folks.

AUTHOR: Amanda - (U.S.A.)

First of all, I have had magicjack for over a year now. I was also a vonage user, paying around 40 bucks a month for almost the exact same quality and service. I signed up for Vonage in February of 2004 and just canceled it in June of 2009. Why? Because my magicjack works just as well for an average cost of 1.67 a month.

Yes, 1.67 a month. I call long distance every single day...so does my son...we talk a lot. And never, until this week, did I have a single problem with my magicjack. Yes, I had a problem but it was my fault. I have my magicjack plugged into the front USB port of my computer and when getting up from my desk I hit it often...It started to malfunction this week, shutting down randomly. I went to the magicjack website and entered a help chat and immediately was told that I would be sent a replacement magicjack...They were very helpful, there was no wait time on the chat and they didn't have to give me a new one. They have placed a 39.95 hold on my credit card which will be released once I return the old one, but I am not concerned about that. I was about to go pay 40.00 for a new one anyway. It works and works well.

For around a nickel a day I can talk long distance on my cordless phone whenever I please. Now, I admit that the softphone popping up is annoying. If I am working and typing on my computer and get a call it will sometimes cause the softphone to answer before I pick up the actual phone. Small annoyance though considering the price. As for putting in social security and credit card numbers, here is a suggestion. Don't use the dial pad on your phone. Click on the numbers on the softphone dialpad on your computer instead. Works like a charm. I discovered this a few months ago and it's how I always do it when I need to use an automated system.

You have call waiting, call forwarding, and music plays when you have someone on hold...You can shut down your computer at night and your calls will go to voice mail so you aren't completely missing calls. Voicemail messages are sent to your email as attachments as well. This is very helpful for me as I often go to friends or family members houses and can listen to recent voice mails from their house.

I haven't had a landline through a local phone company since 2005. I've been straight up VOIP with Vonage and magicjack for years...with a prepaid cell that I spend 10 bucks a month on for emergencies (should my electricity go out, of course.) Before 2005, I was paying 130.00 a month at least for my phone bill with long distance. And I dropped Vonage because magicjack did the same thing for much less.

Today my phone services are a combined 11.67 a month. 10 bucks for my emergency cell and 1.67 average for my magicjack...and I talk just as much if not more than I did pre-2005.

I see that there are complaints but wow, folks. I guess you just can't please everybody.
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#3 Consumer Comment

A nickel a day, folks.

AUTHOR: Amanda - (U.S.A.)

First of all, I have had magicjack for over a year now. I was also a vonage user, paying around 40 bucks a month for almost the exact same quality and service. I signed up for Vonage in February of 2004 and just canceled it in June of 2009. Why? Because my magicjack works just as well for an average cost of 1.67 a month.

Yes, 1.67 a month. I call long distance every single day...so does my son...we talk a lot. And never, until this week, did I have a single problem with my magicjack. Yes, I had a problem but it was my fault. I have my magicjack plugged into the front USB port of my computer and when getting up from my desk I hit it often...It started to malfunction this week, shutting down randomly. I went to the magicjack website and entered a help chat and immediately was told that I would be sent a replacement magicjack...They were very helpful, there was no wait time on the chat and they didn't have to give me a new one. They have placed a 39.95 hold on my credit card which will be released once I return the old one, but I am not concerned about that. I was about to go pay 40.00 for a new one anyway. It works and works well.

For around a nickel a day I can talk long distance on my cordless phone whenever I please. Now, I admit that the softphone popping up is annoying. If I am working and typing on my computer and get a call it will sometimes cause the softphone to answer before I pick up the actual phone. Small annoyance though considering the price. As for putting in social security and credit card numbers, here is a suggestion. Don't use the dial pad on your phone. Click on the numbers on the softphone dialpad on your computer instead. Works like a charm. I discovered this a few months ago and it's how I always do it when I need to use an automated system.

You have call waiting, call forwarding, and music plays when you have someone on hold...You can shut down your computer at night and your calls will go to voice mail so you aren't completely missing calls. Voicemail messages are sent to your email as attachments as well. This is very helpful for me as I often go to friends or family members houses and can listen to recent voice mails from their house.

I haven't had a landline through a local phone company since 2005. I've been straight up VOIP with Vonage and magicjack for years...with a prepaid cell that I spend 10 bucks a month on for emergencies (should my electricity go out, of course.) Before 2005, I was paying 130.00 a month at least for my phone bill with long distance. And I dropped Vonage because magicjack did the same thing for much less.

Today my phone services are a combined 11.67 a month. 10 bucks for my emergency cell and 1.67 average for my magicjack...and I talk just as much if not more than I did pre-2005.

I see that there are complaints but wow, folks. I guess you just can't please everybody.
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#4 Consumer Comment

A nickel a day, folks.

AUTHOR: Amanda - (U.S.A.)

First of all, I have had magicjack for over a year now. I was also a vonage user, paying around 40 bucks a month for almost the exact same quality and service. I signed up for Vonage in February of 2004 and just canceled it in June of 2009. Why? Because my magicjack works just as well for an average cost of 1.67 a month.

Yes, 1.67 a month. I call long distance every single day...so does my son...we talk a lot. And never, until this week, did I have a single problem with my magicjack. Yes, I had a problem but it was my fault. I have my magicjack plugged into the front USB port of my computer and when getting up from my desk I hit it often...It started to malfunction this week, shutting down randomly. I went to the magicjack website and entered a help chat and immediately was told that I would be sent a replacement magicjack...They were very helpful, there was no wait time on the chat and they didn't have to give me a new one. They have placed a 39.95 hold on my credit card which will be released once I return the old one, but I am not concerned about that. I was about to go pay 40.00 for a new one anyway. It works and works well.

For around a nickel a day I can talk long distance on my cordless phone whenever I please. Now, I admit that the softphone popping up is annoying. If I am working and typing on my computer and get a call it will sometimes cause the softphone to answer before I pick up the actual phone. Small annoyance though considering the price. As for putting in social security and credit card numbers, here is a suggestion. Don't use the dial pad on your phone. Click on the numbers on the softphone dialpad on your computer instead. Works like a charm. I discovered this a few months ago and it's how I always do it when I need to use an automated system.

You have call waiting, call forwarding, and music plays when you have someone on hold...You can shut down your computer at night and your calls will go to voice mail so you aren't completely missing calls. Voicemail messages are sent to your email as attachments as well. This is very helpful for me as I often go to friends or family members houses and can listen to recent voice mails from their house.

I haven't had a landline through a local phone company since 2005. I've been straight up VOIP with Vonage and magicjack for years...with a prepaid cell that I spend 10 bucks a month on for emergencies (should my electricity go out, of course.) Before 2005, I was paying 130.00 a month at least for my phone bill with long distance. And I dropped Vonage because magicjack did the same thing for much less.

Today my phone services are a combined 11.67 a month. 10 bucks for my emergency cell and 1.67 average for my magicjack...and I talk just as much if not more than I did pre-2005.

I see that there are complaints but wow, folks. I guess you just can't please everybody.
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#5 Consumer Comment

Umm

AUTHOR: Zio - (U.S.A.)

First off the employee should watch his mouth. Secondly, if your going to be paying about 39 a month for this service why not just get a cell phone? or a pay as you go phone? not sure why people buy into these things. Magic jack sounds legit but it does prey on those that know little about technology. Not sure how the "inventor" was able to pass this device off, its just a usb device that connects to your phone via a phone jack, much like a dial up modem.

Here get this http://www.skype.com/allfeatures/subscriptions/uscanada/

You can also install the program on a cell phone, psp or whatever you want. They do have phone that work with skype and if you have bluetooth it should be fairly easy and without wires. Making a phone call via your pc / or phone to any skype number is free.

Its a better solution than Magic Jack. I do not work for skype just giving a suggestion on how to save money.
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#6 Consumer Comment

My Experiences

AUTHOR: Dooh - (U.S.A.)

I have magic jack for about 5 months.

#1 it works fine for me
#2 I switched to Vista and it stopped working - I called customer service and spoke to real people and they helped me get it back up an running
#3 It does have 911 access. You set it up when you install it. You have to designate an address for this.
#4 It does have Tone dial, i use it all the time with those bank/credit card 800 numbers where you cant speak to a live person and have to follow the prompts
#5 if you did get charged before 30 days call the customer support - talk to a live person - and complain.

just my experiences.

Thanks.
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#7 Consumer Comment

Did you not read what the OP said?

AUTHOR: Tyler W. - (U.S.A.)

You say his wife should just stay off the computer? Did you not get the part where he said that her work REQUIRES the use of their computer? As rude as you are, I see why this guy has so many issues with magic jack.

Now half of what he says normally wouldn't be a problem, however on the infomercial from which he ordered, several things are stated which the product or service does not adhere to.

Number 1: It is HEAVILY advertised on the infomercial and commercials that "You will NOT be charged at all until after 30 days." in fact a direct quote is "You can't pay for it today, that's right you get 30 days free before you are charged". That is why he's upset. He was promised something on the infomercial that was not delivered. He was lied to.

Number 2: On the infomercial, non of the negative things he posted (i.e. crappy 911, no touch tone usage, etc.) are even mentioned, and to make it worse, they tell you to "fire your phone company because magic jack is all you'll ever need" they should at least mention the 911 or say something along the lines of "Use magic jack, but keep the bare minimum from your phone company so you have quick 911 access"

I can understand why he's upset. If he ordered it from the infomercial, there is a lot that was not told to him. From what I see, because of what has happened, he has a potential lawsuit for false advertising and fraud.(I am not an attourney, this is just my opinion)
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#8 UPDATE Employee

Magic Jack

AUTHOR: Hank - (U.S.A.)

First of clown get your facts straight.No VOIP service will operator with your computer off.Magic Jack has a great rating on service.If you need to have that personal touch sign up with your phone company.If your wife don't have time to hit the minimize when you are trying to make call tell her to stay off the computer.

Why don't you give your real name and magic jack phone number so it can be resolve.
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