Lets start off by saying Please save yourself the head ache DONT BUY this product. The entire infomercial looks and sounds great but
They dont tell you that if you ever have a problem you WILL NEVER speak to a live representative, cause the company does not have a telephone.
They dont tell you up front that in order to have 24/7 phone access your computer can not go into hibernation or be shut off, imagine if you have an emergency at night time when your computer is usually off and dont have access to a phone,? or if you have a burglar and need to contact the police?
When you do call 911 they dont tell you that your actually speaking with a internet computer and not that of your local police department which by the way you have to be sure you give them all kinds of information Home address, name, phone #,etc) before they even dispatch anyone out to your home.(I dont know about you guys but I have small children, who are to young to memorize this information, and trust them to know that in a hectic situation/emergency thay are going to be able to assist this internet operator to get some help in time? I mean what if something ever happened to mommy or daddy and they needed the police but didnt know the information because their to young 5,yrs old?
They dont tell you that you can not make any phone calls that require you to input #s such as if you call your bank and have to input your ss# good luck because every number you press is multiplied by 2 try inputing your account # ssi# or anthing that is requiring verification data of you, sorry you can't so if the company your calling does not have a customer service rep wgile peek hours your out of luck.
They dont tell you that you have to dial your area code to make phone calls within your own city, so to call your next door neighbor you must first dial your area code.
They dont tell you that you can not be on your computer doing work because every time someone in your house picks up the phone or a call comes in a box pops up which you have to minimize, and yes you have to minimize it for every call going out or coming in , trust me its a pain especially when your spouse work is done primarily on the pc, try wrting a word,power point,excel, while every 10 seconds you have a box popping up on your working screen, now you can take care of this problem by simply unplugging your phone, thus eliminating anyone in the home using the phone, or receiving calls, but hey atleast you get your work done without any annoying boxes interupting you.
They dont tell you that once you connect the magic jack to your computer, your going to be using up your systems resources, & have to update all your pc's direct x functions, so if your not a computer garu your in trouble, or you can just call their tech support and speak with someone who can walk you through the process.... oh no wait sorry they have no live person you can talk to if you need any customer assistance or tech support you have to go online and chat with them. by the way good luck getting somone to log in to the chat area to assit you, lets just say that if its less then 2 minutes your one of the lucky ones.
I dont know about you folks but I wish someone would of told me all this before I spent my time and money buying this product cause now the end result is that I have no product as i sent them back and I have no money cause they have yet to date to issue a refund, and I cant speak with no one cause oh yeah there's no phone # to call the company , corporate or eitherwise. In cloing i hope i was able to save someone the ordeal and head aches I have gone through with this company, I just hope I get my money back, i'll keep trying its now been 18 days and counting since I spoke, sorry chatted with a customer service rep. If you do purchase this product I wish you all the luck , but i'm sure I will be reading more posts about this great $20 a year phone service, I guess its true what my dad always told me if something sounds to good to be true 9 out of 10 times it usually is.-Iaz Family, Las Vegas Nv Good luck!
woodbury, New Jersey