- Report: #874542
Report - Rebuttal - Arbitrate
Complaint Review: Magic Mesh
Magic MeshP.O. Box 3179 Wallingford, Connecticut United States of America
Magic Mesh Magic Mesh - Misrepresenting and Overcharging - No Opportunity to change or cancel order when you see charges Wallingford , Connecticut
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The offer, buy one, get one free. $19.95 plus S&H. Order details at the bottom of the page shows:
Order your Magic Mesh door cover set today for only $19.95 plus $7.95 P&H we'll give you a second set FREE! Each set contains two panels. *Just pay additional $7.95 P&H.
To me that is $19.95 + $7.95 S&H, + the second set free + $7.95. Total$35.85. Although I only needed one set, I'm only going to use one panel. When you go to buy, you are prompted to include other items like air freshner, etc. I decided to select Extra Strong Panels for $5, it seemed like $5 extra on my order was OK. So add another $5 to $35.85 for a final total of $40.85. I passed on every other selection presented. At the end, I filled my card number and submitted the purchase, expecting to find another screen for review before submitting my order. I was expecting to see a breakdown of my total bill, shipping instructions, and a choice to confirm my order, but instead went right into submission.
A confirmation was emailed to me and I'm sure you might be stunned as well as I was for what was listed on the invoice:
Order Confirmation E-Mailed on 2012/04/26 at
02:35:25 Eastern Time
Magic Mesh Door Cover P.O. Box 3179 Wallingford CT 06494
Magic Mesh s/2 Deluxe 29.95 2 59.90
Sales Tax: 0.00
Processing & Handling: 31.80
I tried every way I could to find a way to cancel the order or find someone to contact. In the end I was forced to drive to my Credit Union and cancel my Debit Card to prevent the charge from being made to my account. They were surprised that the my account had not already been charged, as I was.
I caution everyone doing business with this company, which is really unfortunate as they seem to have a great product,
Magic Mesh should overhaul their site to be more truthful and transparent to the charges and give someone like myself to make changes when they see that purchase is not what they expect.
This report was posted on Ripoff Report on 04/26/2012 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Mesh/Wallingford-Connecticut-06494/Magic-Mesh-Magic-Mesh-Misrepresenting-and-Overcharging-No-Opportunity-to-change-or-ca-874542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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