- Report: #993751
Report - Rebuttal - Arbitrate
Complaint Review: Magic Tap
Magic Tap IDEASTREAM CONSCLEVELAND scam, misleading website, unauthorized charge, no "cancel" option, no confirmation option, charge changes - avoids stop payments made, Internet
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The front page claimed "card will be charged when you click CONFIRM CHECKOUT" whereas the button on the front page read "PROCESS ORDER". This gives the consumer, me, the impression I will be taken to a checkout page where I can confirm or deny my order. Instead, when clicked, I am given ad after ad about add-on products to my order. I never reach a checkout page, but instead a confirmation page on my order.
Later, a confirmation email is sent to me. For an order of FOUR (4) orders of product I had not wanted, and for a price I wasn't expecting. I called my bank immediately and put a stop to the payment so it wouldn't process. The stop was put on both the product "Magic Tap" for the amount in which the confirmation email stated they charged ($125.19).
The website did not offer any way to immediately view my "order", cancel my "order", or anyone I could contact. Neither did the confirmation email. Two days after I put the stop payment on the order, I have a different amount deducted from my account ($122.23) from an unknown name ("IDEASTREAM CONSCLEVELAND").
Unknowning as to where this charge came from, I filed a claim against it as a fraudulent charge with my bank. I then decide to go back to BuyMagicTap.com to "Track Order" with my order number from the confirmation email I had received (since I can only access the order from their site AFTER it ships).
Sure enough, the amount on the shipping statement shows the total charge as $122.23 rather than $125.19 like the email confirmation, and has no additional information on the order, the status, or anyone I can get ahole of.
This report was posted on Ripoff Report on 01/09/2013 01:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magic-Tap/internet/Magic-Tap-IDEASTREAM-CONSCLEVELAND-scam-misleading-website-unauthorized-charge-no-canc-993751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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