• Report: #908399

Complaint Review: MagicJack LP

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  • Submitted: Sun, July 08, 2012
  • Updated: Sun, July 08, 2012

  • Reported By: Sachin Bhansali — Woodbridge New Jersey United States of America
MagicJack LP
5700 Georgia Avenue, West Palm Beach, Florida United States of America

MagicJack LP False Advertising West Palm Beach, Florida

*Consumer Comment: Pretty clear to me

*Consumer Suggestion: Here is paragraph 4 from their terms of service,

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Magicjack advertises that it is a free call service for 19.99 a year. I saw this ad on CNBC. Their is nothing at $19.99.. they charge $69.95 plus $7.95 s&h. Also their punch line of free call is totally false. I purchased magicjack number 7326457092 based on this. Initially they allowed me to call all numbers for free. After 30 days of return period was over.. same numbers which were free to call where blocked. For example I frequently call 7324033161 which is a conference line number to call international numbers at cheaper price. MagicJack blocked this numbers and says you need to buy a prepaid minutes to call this number. Again this number was allowed to call without any prepaid balance during first 30 days of return period. When i talk to customer care they said you agreed to terms and conditions which somewhere says that you need to buy prepaid minutes to call this kind of numbers. First this is critical part of service... infact this totally contradicting to their punchline or advertising of FREE CALLS. They should clearly mention in advertising that not all calls are free. People get fooled buy this ads. Secondly they allowed free call to all the numbers in first 30 days review period which they blocked .. this is clear cheating. Now that i am out of 30 days return period i am not able to return this or use it. They have fooled me miserably.

This report was posted on Ripoff Report on 07/08/2012 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack-LP/West-Palm-Beach-Florida-33405/MagicJack-LP-False-Advertising-West-Palm-Beach-Florida-908399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Pretty clear to me

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Team Rebutt is the best when it comes to explaining contracts, wow copies of every contract in the world. How helpful, NOT
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#2 Consumer Suggestion

Here is paragraph 4 from their terms of service,

AUTHOR: Ken - (USA)

which you certify you have read by checking the box on the sign up form....

4. What Is Free and What is Not:The magicJack and/or magicJack Plus device or magicJack APP allows you to receive for free incoming calls using the phone number you have chosen.  If you choose outgoing service, the magicJack and/or magicJack Plus device or magicJack APP allows you to make free outgoing calls to other magicJack/magicJack Plus/magicJack APP device users located anywhere in the world, and to subscribers on traditional telephone networks or cellular networks in the United States.  We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs.  International calling purchases expire six months after purchase.  magicJack, YMAX Communications Corp. (YMAX), and/or Vocal Tec may make available to you, for an additional fee, enhanced versions of the magicJack and/or magicJack Plus device or magicJack APP Software (Upgraded Software) that provide new features and functions.  magicJack APP has a Basic plan which is free and a Preferred plan which is not. magicJack APP Basic provides you with a software license that enables calls to other magicJack and magicJack APP users around the world while magicJack APP Preferred, which is available for some downloaded products, also provides you with a server access license which enables you to make calls as well to landline and cell phone users in the United States and Canada.

It may just be me, but it looks pretty clearly explained here.
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