• Report: #1010346

Complaint Review: MagicJack

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  • Submitted: Thu, February 07, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: Chyna — Conyers Georgia United States of America
MagicJack
2025 Jessica Way Conyers, Georgia United States of America

MagicJack The company increased the pricing after an agreement was signed for renewal Conyers, Georgia

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Please wait for a site operator to respond.You are now chatting with 'Dexter'Your Issue ID for this chat is LTK554091725429XDexter: Hello, how may I help you?Dexter: How are you today?Jackson: I am trying to renew, however the price I was quoted for renewal was not the price offered when I first signed upDexter: Okay, I will help you on this.Dexter: Thank you for waiting, i understand on what you wish to happen but last january 20, 2012 there was an increase from $19.95 to $29.95 We have this 5 year plan that cost $99.75, if we will divide $99.75 by 5 each year will cost only $19.95

Jackson: no, I want to renew on a yearly basis. I was offered 19.95 and I believe your company should honor that agreementDexter: I understand but last january 20, 2012 there was an increase from $19.95 to $29.95 We have this 5 year plan that cost $99.75, if we will divide $99.75 by 5 each year will cost only $19.95Jackson: I signed up before those changes, and agreed to 19.95Dexter: One moment please...Dexter: Okay, i understand you but it is also stated on our terms of service number 9 which We may receive and/or request automatic updates of your account information from the financial institution that issued your form of payment on file in order to keep your payment information current and You agree to be responsible for any applicable taxes, fees, or charges, now in force or enacted in the future in connection with the license and your use of the magicJack and/or magicJack Plus device, magicJack APP and YMax services.

Jackson: you did not notify your current customers of any increases, and you agreed in a contract to honor the 19.95 renewal. When did you notify me of the increase?Jackson: as well as you are still advertising 19.95Dexter: I understand but before we did increase our renewal cost, our customers was email and cleary notified on this..at it was on january 20, 2012 ..which is already 1 year.Jackson: therefore, false advertising and I feel I need to contact a lawyer about fraud on your compnay behalfJackson: no,I never received any notification. Forward me that communication

Dexter: Oka, we did not put adverstising that lead to mis information of our customers..i explained it to you and i will explain it again.Dexter: i understand on what you wish to happen but last january 20, 2012 there was an increase from $19.95 to $29.95 We haveJackson: yes, they are still advertising 19.95Dexter: this 5 year plan that cost $99.75, if we will divide $99.75 by 5 each year will cost only $19.95Jackson: I need a copy of the agreement from when I first signed upDexter: that is about  5 year plan that cost $99.75, if we will divide $99.75 by 5 each year will cost only $19.95..Dexter: Okay, i will provide you..

Dexter: One moment please...Dexter: click here and please read number 9 of terms of service..Jackson: I am not interested in your link, I need a copy of my agreement with thte companyDexter: Okay, that link will lead you on the copy..Jackson: I am not obligated to pay for 5 years upfront for 99.95. I wish to pay yearly at 19.95 as promisedDexter: Yes, i do respect you on that..Jackson: if you respect my wishes then provide me with the redemption code so that I may renew my phone serviceJackson: at 19.95Dexter: Okay, redemption code is for renewal that was purchased before and was not applied on the device..did you purchased renewal before and was not applied yet?Dexter: if so, tell me the order number.Jackson: what?Dexter: that is the redemption code all about..

Jackson: please explainDexter: i will explain again..Dexter: you see 1 year or 5 year plan the redemption code on renewal options..Dexter: that redemption code is only available if you have purchased renewal like 1 year or 5 year plan before, on past days...and was not applied yet to the device..Dexter: did you order a renewal before that was not applied on the device?Jackson: this is what I recieved on my initial sign-up:Jackson: Please enter your activation code; QYXUJ, to complete your registationDexter: Okay, that is a code on completion of registration..not a code for renewal..a code for renewal will be provided only if you purchased renewal like 1 year or 5 year plan before, on past days...and was not applied yet to the device..

Dexter: now let me ask you, did you order renewal before? renewal that was not applied yet..Jackson: When I signed up on Jan 2,2012 I was asked for auto renewal for 19.95. I signed upDexter: yes, but the increase was applied on january 20, 2012  which make the $19.95 to $29.95 and we are certain that we did notify you on this through email.Jackson: again, I signed up before the increase. Therefore, I signed an agreement to pay 19.95 that should be hon oredDexter: Okay, are you the one who register the device?Dexter: just want to clarify...Jackson: yesDexter: okay, good..then you have read the terms of service which is part of the registration right?Jackson: I read what applied to me at the timeJackson: I need for a supervisor to call me immediatly

Dexter: Okay, even our supervisor will explain the same information to you..Jackson: I am waiting on a call nowDexter: Okay, now that you have read the terms of service..it was stated on the 9 of the terms of service that We may receive and/or request automatic updates of your account information from the financial institution that issued your form of payment on file in order to keep your payment information current and You agree to be responsible for any applicable taxes, fees, or charges, now in force or enacted in the future in connection with the license and your use of the magicJack and/or magicJack Plus device, magicJack APP and YMax services.Dexter: Okay, i understand but we only do chat support..our supervisor do chat support also..

Jackson: that has nothing to due with price changes at willJackson: if that was the case, prices would continously fluctuateJackson: I am still waiting on a callDexter: Yes, and you did agreed  that upon registering the device..it was cleary stated on our terms of service..Dexter: Okay, i understand but we only do chat support..our supervisor do chat support also..Jackson: no matter what you say, I am waiting on a callDexter: okay, i understand but no one will call you since our supervisors are supporting customers through chat only..Jackson: please provide me with a customer service numberDexter: I did explain it to you jackson, again..we do not have phone number, we only do chat support..Dexter: and that is the only way for us to assist you..

Jackson: I will becontacting the better business bureau and also my attorney for you companies fraudlant activityJackson: also, I will wait on a supervisorDexter: okay, even if you wait..no one will call you..again we only do chat support..do you want to  chat with a supervisor?Jackson: yesDexter: Okay, i understand you but even our supervisor will explain the same information to you.Dexter: are you still with me?Jackson: yes, I just read over section 9 of your terms which does state that I must renew on a yearly basis and does not explain about changes in priceingJackson: pricingJackson: so how are you expecting customers to renew for a 5 year term at 19.95 a year and not yearly at 19.95?Dexter: Please read the last paragraph of the terms of service number 9

Jackson: he form of payment you have on file may be automatically charged for the prevailing renewal fee. We may receive and/or request automatic updates of your account information from the financial institution that issued your form of payment on file in order to keep your payment information current.Dexter: Please read the last paragraph of the terms of service number 9Jackson: that is the last paragraphDexter: nope..the last is You agree to be responsible for any applicable taxes, fees, or charges, now in force or enacted in the future in connection with the license and your use of the magicJack and/or magicJack Plus device, magicJack APP and YMax services.Jackson: please explain your cancellation policyDexter: okay..Dexter: Just to clarify, are you referring to the device and phone number that will not be renewed?Dexter: are you still with me?

This report was posted on Ripoff Report on 02/07/2013 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/Conyers-Georgia-30012/MagicJack-The-company-increased-the-pricing-after-an-agreement-was-signed-for-renewal-Con-1010346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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