- Report: #314296
Report - Rebuttal - Arbitrate
Complaint Review: MagicJack
MagicJackPO Box 6846 W. Palm Beach, Florida U.S.A.
MagicJack product sucks and then just like magic they vanish into thin air! Palm Beach Florida
*Consumer Comment: Magic jack service
*General Comment: Magic Jack DOES allow time transfers!
*Consumer Comment: TO: Magic Jack Inventor Dan
*Consumer Comment: You get what you pay for!
*Consumer Comment: Magic Jack Rip-Off: Don't Buy the New Model if you own the Old
*Consumer Comment: No customer service for you!
*Consumer Comment: What MagicJack won't tell u is that u need to
*Consumer Comment: Magic Jack should warn people
*Consumer Comment: Stood by their product!
*Consumer Comment: Great product!
*Consumer Comment: Sillyness...
*Consumer Comment: Magicjack Working Great
*Consumer Comment: Have patience and they will come through.....
*REBUTTAL Owner of company: I am the Inventor of magicJack and welcome your suggestions at dan@magicJack.com
The magicjack I received did not function. The requirements state that Windows XP and Vista support it. However, when it tries to install on my XP Pro I get a message panel that tells me that magicjack is not supported by my version of windows.
The web site is a joke. There is a bunch of instant fix downloads (that don't work). There is however, a great deal of hype about the amazing thirty-day no-risk guaranty. What is MAGICALLY missing is any way to contact this company to arrange to return the product and cancel the scheduled payment at the end of the thirty-day trial period. In addition, I believe that these Jackals fully intend to continue to bill the $19.95 yearly subscription cost to every unfortunate who has stepped in this trap.
There is a live-chat customer support line. After reading the previous reports on this site I don't believe I will waste my time with some scripted drone in India. This is exactly what you can expect from a predatory rip-off company such as this.
My unit never worked. However it appears, in addition to all this other bologna, that if you are using the magicjack as your primary phone line, that in at least some instances, incoming callers will incur long distance charges.
I intend to dispute this charge with my credit card company. I really don't expect that to help because my past experience has shown me that they usually take the side of the vendor. They do this regardless of the nature or character of the predator.
This report was posted on Ripoff Report on 03/03/2008 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/W-Palm-Beach-Florida-33405/MagicJack-product-sucks-and-then-just-like-magic-they-vanish-into-thin-air-Palm-Beach-Flo-314296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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