- Report: #852639
Report - Rebuttal - Arbitrate
Complaint Review: MagicJack
MagicJack Magic Jack MajicJack False Advertising and HORRIBLE customer service an Internet, Internet
Ronald: the new rates just went up last January 20, 2012. we can't blame the advertising dept. if they haven't change the add yet.
Luke: Well....get me to someone who can do something!!!! This chat with you is going no where....and Ronald....I'll be mentioning your name in all the complaints too!!
Ronald: okay. it's all up to you.
Luke: Why be a jerk???? I'm still a customer!!!! Get me a supervisor!!!
Ronald wouldnt get me a supervisor or a supervisors name. He just stated that one is watching in.
Then he rudely ended the conversation:
Luke: You don't listen Ronald.....I want the supervisors name!!!! I'm almost done writing the complaint and I want to know who's letting you be this way to a customer!!! No solutions or answers....and I'm NOT wrong here....your ADS online and TV state $19.95 a year!!!! Thats what I paid and thats what I should get!!!
Ronald: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.
Its a typical move of bait and switch and false advertising AND RUDE CUSTOMER SERVICE!!
This report was posted on Ripoff Report on 03/12/2012 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/internet/MagicJack-Magic-Jack-MajicJack-False-Advertising-and-HORRIBLE-customer-service-an-Internet-852639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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