• Report: #935693

Complaint Review: MagicJack

  • Submitted: Sat, September 01, 2012
  • Updated: Tue, September 11, 2012

  • Reported By: DES — OKC Oklahoma United States of America
MagicJack
Internet United States of America

MagicJack Magic Jack said I spent too much time on thier "Unlimited"service and erased my 8 future years. Internet

*Author of original report: # of calls on Magic Jack

*Consumer Comment: Ridiculousness

*Consumer Comment: so.....

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MagicJack turned off my service yesterday (8-31-12) and I had to re-register to get back on, thinking this would add on to my service contract.  NO!

My current contract is/was through 2 five year extentions.  But all that was cancelled because according to them..

Terms of Service: Section 6: Proper Use: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, the magicJack may be terminated.

How curious I was never told what an average magicjack customer uses, or got a warning and was just cut off.  Plus, my agreement does not mention 50 different numbers (which is not rellevant)..

If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.

Sooooo, I am out many years of PAID service for ZERO reason.  Please feel free to report if you have a similar experience with this ripoff company!

This report was posted on Ripoff Report on 09/01/2012 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/internet/MagicJack-Magic-Jack-said-I-spent-too-much-time-on-thier-Unlimitedservice-and-erased-my-935693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

# of calls on Magic Jack

AUTHOR: DES - (United States of America)

I normally talk to my Mother once daily.  Through the week I may have another call to a friend on 2 days.  My wife might call her sister once every 2 weeks.  Anything over that is rare.  (like Christmas)  And other than the Wife's call, those don't last past 30 minutes usually.
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#2 Consumer Comment

Ridiculousness

AUTHOR: Me And My Mom - (USA)

I today have filed a report and I am not stopping there. I am taking this to the B.B.B. and My States Attorney Generals Office. 

Truthfully in regards to your complain, this is valid reason for a complaint. They do NOT say in the infomercial anything about limits or otherwise. They say it's 100% free inbound/outbound calls after you pay for the Magic Jack box and the one year/five year fee. 

If anyone ever opens a lawsuit I want to be included. I was just banned from calling any number in my local area. I live in a area code that is very small and never make more than  a few calls a week in my particular area code if that. I mainly call my mother two to five times a week 800 miles away, and talk on average 2-5 hours each call. So really? 

I want a lawsuit!
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#3 Consumer Comment

so.....

AUTHOR: TWSM - (USA)

How many calls were you making in a day?  I would think people on average make 2 or 3 calls a day, how many did you make?
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