- Report: #935693
Report - Rebuttal - Arbitrate
Complaint Review: MagicJack
MagicJackInternet United States of America
MagicJack Magic Jack said I spent too much time on thier "Unlimited"service and erased my 8 future years. Internet
*Author of original report: # of calls on Magic Jack
*Consumer Comment: Ridiculousness
*Consumer Comment: so.....
My current contract is/was through 2 five year extentions. But all that was cancelled because according to them..
Terms of Service: Section 6: Proper Use: If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, the magicJack may be terminated.
How curious I was never told what an average magicjack customer uses, or got a warning and was just cut off. Plus, my agreement does not mention 50 different numbers (which is not rellevant)..
If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Sooooo, I am out many years of PAID service for ZERO reason. Please feel free to report if you have a similar experience with this ripoff company!
This report was posted on Ripoff Report on 09/01/2012 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/internet/MagicJack-Magic-Jack-said-I-spent-too-much-time-on-thier-Unlimitedservice-and-erased-my-935693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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