ED Magedson – Founder
MagicJack MagicJack claims you will get free shipping on extra jacks, but charges you anyway Internet
Here is the full transcript with MagicJack support. Nothing added or removed, except my address. Nothing changed except my name:
6/30/2013 at 2:36 pm - chat session ended: =========== Please wait for a site operator to respond.
You are now chatting with 'Rob'
Your Issue ID for this chat is LTK1115304281374X
Rob: Hello, how may I help you?
WereNotGonnaTakeIt: I just cancelled order# TS30494013.
WereNotGonnaTakeIt: I went back in and placed the order again, so I could verify what the page read.
Rob: Please wait while I check that for you
WereNotGonnaTakeIt: The page read:" Additonal Jacks for 29.95 each, FREE shipping and Handling, FREE rush deliver, FREE UPS tracking, but it charged extra shipping anyway. This is twice now, and I've spent a lot of time that I didn't need to spend.
WereNotGonnaTakeIt: You're advertising is lying. [continued below]....
Rob: As I have checked it here you have purchase 3 magicjack plus device and one 5 year plan for a total of $223.69
WereNotGonnaTakeIt: I'm very frustrated. This isn't worth the $8.95.
WereNotGonnaTakeIt: I am going to cancel this order to, because it charged 17.90 instead of 8.95 shipping.
Rob: Only 1 magicjack plus will have a free shipping
WereNotGonnaTakeIt: The page said EACH additional jack. I have it right here, I am looking at it. I printed a copy.
Rob: Please wait while I check that for you
WereNotGonnaTakeIt: Extend Your Savings.
WereNotGonnaTakeIt: Savings Reminder - Additional Jacks for just 29.95 each.
WereNotGonnaTakeIt: FREE Shipping & Handling
WereNotGonnaTakeIt: FREE Rush delivery
WereNotGonnaTakeIt: FREE USPS Tracking
WereNotGonnaTakeIt: This is a one time offer for registered machincjack plus owners.
WereNotGonnaTakeIt: That's deceitful advertising.
Rob: I understand that but only 1 additional magicjack plus device will have a free shipping.
WereNotGonnaTakeIt: If you say free shipping, then charge me. The web page does not show or even imply that only 1 is free. I need to re-evaluate if I even want to continue the service I've paid for.
WereNotGonnaTakeIt: I regret that I've talked others into purchasing MagicJack, and I find out you operate this way.
WereNotGonnaTakeIt: You will have no further positive recommendations from me, in fact I will go out of my way to make sure that nobody else I know gets a magicjack. This is just wrong and unethical, I don't care how much $$ a person can save.
Rob: I understand that
WereNotGonnaTakeIt: Whatever order was just place, I need you to cancel it, and provide the order#. I exited the webpage before I got any information.
Rob: Please give me the following for Verification purposes:
Rob: 1. Full Name
Rob: 2. Email address
Rob: 3. Physical address registered with magicJack
WereNotGonnaTakeIt: This cost MagicJack a whole lot more than $8.95 already. I would recommend in the future that you make any special offers more clear, especially for customers that you currently have.
Rob: please hold as I cancel it.
WereNotGonnaTakeIt: It's one thing to cheat the public, but to make your ads unclear for your current customer base in not smart business practice. I hope you will forward a transcript of this message to your supervisor and/or the advertising department. Mistakes like this can be costly for the company.
Rob: One moment please...
WereNotGonnaTakeIt: I would also like to be removed from any and all mailing lists you may have. I only want to receive emails regarding my bill, my current service, or voicemail messages. I do not want any promotional material from MagicJack in the future.
Rob: Order cancelled under order number TS30495019 and you will be emailed for the cancellation of that order.
WereNotGonnaTakeIt: Can you please reference this order# and the previous one, and send this through the appropriate complaint channel starting with your supervisor?
Rob: your complaints will be heard since this chat session is recorded
WereNotGonnaTakeIt: Thank-you. Can you please get my email address removed from future promos?
WereNotGonnaTakeIt: Again, I don't want anything promotional from MagicJack in the future.
Rob: That will not work anymore
WereNotGonnaTakeIt: What will not work?
Rob: You will not receive any promotions.
This report was posted on Ripoff Report on 06/30/2013 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/internet/MagicJack-MagicJack-claims-you-will-get-free-shipping-on-extra-jacks-but-charges-you-any-1063269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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