- Report: #1063269
Report - Rebuttal - Arbitrate
Complaint Review: MagicJack
MagicJack MagicJack claims you will get free shipping on extra jacks, but charges you anyway Internet
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Here is the full transcript with MagicJack support. Nothing added or removed, except my address. Nothing changed except my name:
6/30/2013 at 2:36 pm - chat session ended: =========== Please wait for a site operator to respond.
You are now chatting with 'Rob'
Your Issue ID for this chat is LTK1115304281374X
Rob: Hello, how may I help you?
WereNotGonnaTakeIt: I just cancelled order# TS30494013.
WereNotGonnaTakeIt: I went back in and placed the order again, so I could verify what the page read.
Rob: Please wait while I check that for you
WereNotGonnaTakeIt: The page read:" Additonal Jacks for 29.95 each, FREE shipping and Handling, FREE rush deliver, FREE UPS tracking, but it charged extra shipping anyway. This is twice now, and I've spent a lot of time that I didn't need to spend.
WereNotGonnaTakeIt: You're advertising is lying. [continued below]....
Rob: As I have checked it here you have purchase 3 magicjack plus device and one 5 year plan for a total of $223.69
WereNotGonnaTakeIt: I'm very frustrated. This isn't worth the $8.95.
WereNotGonnaTakeIt: I am going to cancel this order to, because it charged 17.90 instead of 8.95 shipping.
Rob: Only 1 magicjack plus will have a free shipping
WereNotGonnaTakeIt: The page said EACH additional jack. I have it right here, I am looking at it. I printed a copy.
Rob: Please wait while I check that for you
WereNotGonnaTakeIt: Extend Your Savings.
WereNotGonnaTakeIt: Savings Reminder - Additional Jacks for just 29.95 each.
WereNotGonnaTakeIt: FREE Shipping & Handling
WereNotGonnaTakeIt: FREE Rush delivery
WereNotGonnaTakeIt: FREE USPS Tracking
WereNotGonnaTakeIt: This is a one time offer for registered machincjack plus owners.
WereNotGonnaTakeIt: That's deceitful advertising.
Rob: I understand that but only 1 additional magicjack plus device will have a free shipping.
WereNotGonnaTakeIt: If you say free shipping, then charge me. The web page does not show or even imply that only 1 is free. I need to re-evaluate if I even want to continue the service I've paid for.
WereNotGonnaTakeIt: I regret that I've talked others into purchasing MagicJack, and I find out you operate this way.
WereNotGonnaTakeIt: You will have no further positive recommendations from me, in fact I will go out of my way to make sure that nobody else I know gets a magicjack. This is just wrong and unethical, I don't care how much $$ a person can save.
Rob: I understand that
WereNotGonnaTakeIt: Whatever order was just place, I need you to cancel it, and provide the order#. I exited the webpage before I got any information.
Rob: Please give me the following for Verification purposes:
Rob: 1. Full Name
Rob: 2. Email address
Rob: 3. Physical address registered with magicJack
WereNotGonnaTakeIt: This cost MagicJack a whole lot more than $8.95 already. I would recommend in the future that you make any special offers more clear, especially for customers that you currently have.
Rob: please hold as I cancel it.
WereNotGonnaTakeIt: It's one thing to cheat the public, but to make your ads unclear for your current customer base in not smart business practice. I hope you will forward a transcript of this message to your supervisor and/or the advertising department. Mistakes like this can be costly for the company.
Rob: One moment please...
WereNotGonnaTakeIt: I would also like to be removed from any and all mailing lists you may have. I only want to receive emails regarding my bill, my current service, or voicemail messages. I do not want any promotional material from MagicJack in the future.
Rob: Order cancelled under order number TS30495019 and you will be emailed for the cancellation of that order.
WereNotGonnaTakeIt: Can you please reference this order# and the previous one, and send this through the appropriate complaint channel starting with your supervisor?
Rob: your complaints will be heard since this chat session is recorded
WereNotGonnaTakeIt: Thank-you. Can you please get my email address removed from future promos?
WereNotGonnaTakeIt: Again, I don't want anything promotional from MagicJack in the future.
Rob: That will not work anymore
WereNotGonnaTakeIt: What will not work?
Rob: You will not receive any promotions.
This report was posted on Ripoff Report on 06/30/2013 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/internet/MagicJack-MagicJack-claims-you-will-get-free-shipping-on-extra-jacks-but-charges-you-any-1063269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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