- Report: #896064
Report - Rebuttal - Arbitrate
Complaint Review: MagicJack
MagicJackInternet United States of America
MagicJack Magicjack sold me an upgrade, but refused to transfer my previously bought year of service Internet, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I had over a year left at time of order and charge.
I thought it was a good deal, upgrade my old device and get an additional free year of service.
Magicjack refuses to honor this. The customer service rep on chat said that the email I got said they would not do this. She was wrong, it did not. The contract stated I would get the year free.
An upgrade is an upgrade. If I would have had five years prepaid, I would have expected that with an upgrade the years would transfer.
And, because they said they would, it was part of the offer, I would get the additional year.
The supervisor finally wrote back and said, well, you have to have a minimum of a year left for us to transfer.
I gave her the dates of my order, which was definitely a year left, and that meant according to her own words, I was eligibe for the year. She then terminated the chat.
I think it's time that if anyone would like to do a class action suit, I have the transcript to back this up. I see even today that I'm not the first one, and this is a new offer, so I would assume that if this is their policy, then there will be lots of cases to take on, a good payoff for the lawyers. I just want my year back.
This report was posted on Ripoff Report on 06/11/2012 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/internet/MagicJack-Magicjack-sold-me-an-upgrade-but-refused-to-transfer-my-previously-bought-year-896064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.