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  • Report: #972427

Complaint Review: MagicJack

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  • Submitted: Wed, November 21, 2012
  • Updated: Wed, November 21, 2012

  • Reported By: PGar — Crescent City California United States of America
MagicJack
5700 Georgia Avenue West Palm Beach Florida 33405 Internet United States of America

MagicJack Suddenly it costs money for "non-ILEC area calls," when the calls cost nothing before. Internet

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I see this is an issue others are also having, and that they got no more help that I ddi.  The agent merely repeats the same thing over and over.

Here is my "chat" session.  Same ol.  Same old.

Please wait for a site operator to respond.

You are now chatting with 'Nancy'

Your Issue ID for this chat is LTK554085513787X

Nancy: Hello, how may I help you?

Pat Gargaetas: I am getting a message when I dial a number I have called previously that says I need to add minutes to talk to a conference line or a platform. Have no idea what either of those are. It is simply my sister's home phone.

Nancy: Okay

Pat Gargaetas: What do I do? I cannot make the call.

Nancy: Does this happen to all the numbers that you call using MJ ?

Pat Gargaetas: No. I called another number and it went through. Have not tried others. This is the second time I have tried my sister's number and got this message. The first time was earlier today.

Nancy: Can I have your MJ phone number?

Pat Gargaetas: 2**-***-***7

Nancy: If you hear that message you will need to purchase prepaid minutes. This is being stated In the Terms of Service: magicjack.com/tos

Nancy: Agreement Number 4. What Is Free and What is Not:

Nancy: We may require prepaid purchase and/or we may charge you for calls to any call wherein we incur a cost from another carrier."

Pat Gargaetas: Why? I have called this number before, and there was no charge. This makes no sense.

Nancy: There are some providers who charge us in order for us to be able to connect to them

Nancy: magicJack completes calls to conference lines, platforms and certain non-ILEC area calls in conjunction with large phone carriers and these calls require a prepaid purchase. Please know that these rates are at a substantial discount to Verizon rates and the other largest carriers and are the wholesale rates of the largest carrier.

Pat Gargaetas: This is crap! I have not been charged to call this number. Why now? It defeats the whole point in having the MagicJack. This makes no sense. I am calling the SAME number!

Nancy: Please do

Pat Gargaetas: Typing going to hell as I get pissed off!
Nancy: magicJack completes calls to conference lines, platforms and certain non-ILEC area calls in conjunction with large phone carriers and these calls require a prepaid purchase. Please know that these rates are at a substantial discount to Verizon rates and the other largest carriers and are the wholesale rates of the largest carrier.

Pat Gargaetas: You are just repeating yourself. That does not explain anything. Does not ex-plain why I cannot call the very same number I have called before with no "give us more money" nonsense.

Nancy: Are you calling a Local Home phone number or a Government phone number?

Pat Gargaetas: Please do WHAT?

Nancy: : Are you calling a Local Home phone number or a Government phone number?

Pat Gargaetas: I told you. It is a home number, a residence.

Nancy: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.

Nancy: We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier."  

Pat Gargaetas: This is crap, and you are not explaining anything. You are just repeating the same thing over and over. It is a home phone, a land line that has been the same for forty years!

Nancy: I understand Pat but we just require prepaid purchase and/or we may charge you for calls to any call wherein we incur a cost from another carrier."

Pat Gargaetas: Useless.

Nancy: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

You heard from me.  You hung up.

You are not currently in a chat session.
You are not currently in a chat session.
You are not currently in a chat session.

This report was posted on Ripoff Report on 11/21/2012 09:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/MagicJack/internet/MagicJack-Suddenly-it-costs-money-for-non-ILEC-area-calls-when-the-calls-cost-nothing-972427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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