• Report: #539142

Complaint Review: Magicjack.com

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  • Submitted: Mon, December 14, 2009
  • Updated: Sun, January 10, 2010

  • Reported By: Ron — Highland park Illinois USA
West Palm Beach, FL. West Palm Beach, Florida United States of America

Magicjack.com MagicJack.com Takes Cake in consumer FRAUDULENT Advertising! West Palm Beach, Florida

*Consumer Comment: Dumb inteligence, novice users, beware of them

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MagicJack advertises their product at $39.95 (most places) for ' global unlimited calling with a new phone number, separate from your phone carrier'. I'd be surprised if you have not seen this advertised.

A Radio Shack salesperson, on a slow day, told me about all his friends that had moved to this incredible new way to save a ton of money and add a new line to your home.
"30 days if you don't like it".  MagicJack is the preeminent tap-dancer of FALSE CLAIMS and CONSUMER MISREPRESENTATION.  Hard to believe this product has not been taken down by the FCC, FTC, or some consumer fraud organization by now.

What MagicJack advertises is NOT what you get. Everything is an ADD-ON: international calling is extra, special services like voice-mail (etc.) - promised but at additional cost, they promise a "regular phone line" but provide NO 911 service. [continued below]....

As you apply, they throw more crap add-ons at you than you can believe. By the time your finished, if you add on the extras, the cost is almost $500.00. Yeah, they're good.

MJ also installs more garbage files on your PC than ima
ginable. It took me 20 minutes searching my registry to eliminate their crap. Some files seemed distinctly placed to TRACK information. I can't say these files were worms or trojans, but looked like malware from registry placement.  CAUTION.

Then TRY and cancel.  It took me one hour, and I used a heavy hand and subtle threats. 

Stay the heck away from these people and MagicJack.
It's a phenomenal headache and  a great lesson in "don't-let-this-happen-to-you".

This report was posted on Ripoff Report on 12/14/2009 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Magicjackcom/West-Palm-Beach-Florida-/Magicjackcom-MagicJackcom-Takes-Cake-in-consumer-FRAUDULENT-Advertising-West-Palm-Beac-539142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Dumb inteligence, novice users, beware of them

AUTHOR: niaus - (USA)

If you wanna get hit with many different fees, such as the hearing impaired fee, voice mail fee, the caller id fee, call waiting fee, block number fee, 411 fee, miscellaneous fee, the blind mans fee, the cancer victims fee, the mink coat for my wife fund fee, the please send my son to Oxford, princeton, and Yale college fund fee, so that they can further bash your a*s in all aspects of life, then go ahead and contribute to those compainies who have monopolized the market since the rockerfellers time period. It works great for me; grade A product. You all must be novice users of computer products because in todays world you must be current with all the latest technology. What the He.. are you'all cry'n about, for 20 dollars a year with no hidden fees and other bullsh... waiting 20-30 min. to talk to a rep for turning off your phone after paying the fee they're f'in you for, Monthly. This is just Land line phone sh..t, not to speak of Cell Phone sh..t! with contracts, locking phones, simcard stuff, very bad GSM tower service, dumb texting features which cause car wrecks killing your loved ones; you ungrateful no sence have'n Big babies! Grow up Novice users, please grow up and smell the coffee. This is not a scam, but feel free to go back to giving all your money to At&t,Verizon, and Comcast CEO's, CFO's and on down the line to send their wives on luxurious trips with Fur coats on their backs, buy $1000 bottles of wine ect..; although they will provide the internet service anyway, why give them the whole gammit!! You stupid Biac...'s Magicjack: they respond asap when you chat to them, and there is no problem so great to where one needs to hear from a person by voice. My only 2 issues were solved in seconds of chatting. They were: 1. i needed to get my code for the 5 year plan that i purchased. I provided the needed information, they provided me with the code, Solved. 2. I installed a new sound card and messed with some of the settings witch caused my magicjack to loose the ringtone. They walked me to the menu and select from the drop down volume/headset control and select telephone; Solved. If you are downloading while using the magicjack Yes you may get interference/bad transmission, could depend on your internet speed as well. I have 10 years in with Magicjack, no bills, no hassel, and the good part about it is while you all are ducking calls, and are paying for it monthly because your're so affraid to speak on a phone you pay out yur a*s for, I just turn off my PC, or don't answer, then check messages either by email anywhere in the world, or the phone itself, No charges, no going over minutes, just clear feed between callers, and people i know love it. You idiots. PLEASE DON'T LISTEN TO THESE DUMB FOLKS. I have 10 years of hassel free, no interuptions, no solicitors, no complaints. These guys are NOVICE USERS FOR REAL. This is 5th grade technology, and very simple process, therefore don't try to get something for free, that is already BASICALLY FREE to begin with. This is far better than any other phone service i've ever had. They keep their word, and stand by the product. Sure everything in life is faulty at some point, meaning not every product is fail safe. He**, when i was in grade school mom bought me a mattel handheld baseball game which did not work properly. It was defected. I just exchange it for one that worked, basic customer support. Magicjack is the same way, i've seen it happen with a friend. These complainers are the same people who will complain if their kid is not getting enough playing time in sports, or enough recognition when we all know the kid sucks.
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