- Report: #403886
Report - Rebuttal - Arbitrate
Complaint Review: MagnetStreet
MagnetStreet4325 Pheasant Ridge Drive NE, Suite 602 Blaine, Minnesota U.S.A.
MagnetStreet Horrible customer service, Never use this company Blaine Minnesota
*UPDATE Employee: MagnetStreet strives to exceed our customers expectations
I placed an order of 1500 magnet calendar (tear of calendar) sometimes end of November.
1- they failed to explain and mention there is a border fee to pay ($118!!)
2- They sent the package partially, I had to go pick them up to find out its not complete. I had to make the extra trip to pay the fees (UPS wouldn't Deliver without the payment COD) to find out they forgot / mistakenly send incomplete package.
I had to call them and explain the situation, they failed to offer any reimbursements and said they have till Friday Dec 19 to deliver. obviously I didn't receive anything on Friday , called them on Monday talking to their rep on the phone to find out their customer service is Way worst than what I thought; when was complaining she tried to interrupt me by saying "now be quiet and let me explain"
Overall I really hope you think twice before placing an order with magnet street.
This report was posted on Ripoff Report on 12/22/2008 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/MagnetStreet/Blaine-Minnesota-55449/MagnetStreet-Horrible-customer-service-Never-use-this-company-Blaine-Minnesota-403886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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