• Report: #897059

Complaint Review: MagnetStreet.com

  • Submitted: Wed, June 13, 2012
  • Updated: Wed, June 13, 2012

  • Reported By: Susan — Hinesville Georgia United States of America
MagnetStreet.com
285 West Loop Road Wheaton, Illinois United States of America

MagnetStreet.com Cynthia Krieter Not really a 100% customer satisfaction company Wheaton, Illinois

*UPDATE Employee: 100% Satisfaction Guaranteed

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I received my Save the Date magnets on Tuesday from this company. And I was super excited at first, than I opened the package. And, I have never been so disappointed. The pictures have such a significant yellow tint, that I don't even want to send them out. And the customer service was helpful but not. They were willing to redo them due to the "printing issue" as they called it. After a handful of emails with me and a Cynthia Krieter, the end result was going to be the same.

They also recommended me reprinting them in black and white. If I had wanted them in black and white. I would have ordered them that way to begin with. I even have the emails between me and the customer service rep and how she suggested I go with black and white print. This company flaunts it customer customization, but they don't tell the customer that what you see is not what you get.

I am completely unsatisfied with this company that claims 100% customer satisfaction. And the price isn't bad for the such a purchase, HAD the order been what I thought I was paying for. But I feel as that was the biggest waist of money I have ever spent. And my wedding invitations are crap.

This report was posted on Ripoff Report on 06/13/2012 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/MagnetStreetcom/Wheaton-Illinois-60189/MagnetStreetcom-Cynthia-Krieter-Not-really-a-100-customer-satisfaction-company-Wheaton-897059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

100% Satisfaction Guaranteed

AUTHOR: MagnetStreet - (United States of America)

Susan,

Thank you for bringing this to our attention. 

We apologize for the photos on your Save the Date magnet coming out with a yellow hue. We would be happy to have you work with our designers to correct the coloring, or adjust is to your preference, and then re-print your order free of charge. 

If you would prefer not to wait for your order to be corrected and re-printed, we would be happy to refund your purchase in full. 

We do guarantee 100% satisfaction with all of our products. If you are unsatisfied, we will do what we can to correct the issue to your liking, and re-print your order. If that is not acceptable for you, we will issue you a full refund for your order.  

Please let us know if we can re-print your order or issue you a full refund, Susan. Please accept our sincere apologies for the inconvenience. 

Thank you,
MagnetStreet
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