- Report: #1162430
Report - Rebuttal - Arbitrate
Complaint Review: Magnifying Aids
Magnifying Aids4760 East Bay Drive Ste. E Clearwater, Florida USA
Magnifying Aids Provides Horrible Serice & Doesn't Stand By Their Products Internet
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I purchased a watch from Magnifying Aids for my Mother's birthday via Amazon. The pictures on the website did not illustrate how thick the watch is. My mother has delicate wrists and we quickly determined that the watch hurt her wrist. I initiated a return the next day, but Magnifying Aids maintains that since I was two days past their aggressively short 14-day return window there was no way they could accept the return.
Magnifying Aids website claims that all products may be returned within 30-days. However, for Amazon customers they allow only a 14-day return window. For gift purchases, this short period for returns is completely unreasonable.
I have been in touch with Magnifying Aids' customer service on multiple occassions, and they refuse to accept the return. Their customer service has been very unhelpful, bordering on rude. The only reason they will provide for not accepting the return is that I missed their 14-day window by a few days.
So, I am stuck with the product. I would recommend avoiding this business since their customer service is horrible and they are unwilling to stand by the products that they sell.
This report was posted on Ripoff Report on 07/16/2014 06:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Magnifying-Aids/Clearwater-Florida-33764/Magnifying-Aids-Provides-Horrible-Serice-amp-Doesnt-Stand-By-Their-Products-Internet-1162430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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