• Report: #120249

Complaint Review: Mail Mart

  • Submitted: Mon, November 29, 2004
  • Updated: Thu, August 07, 2008

  • Reported By:Miami Florida
Mail Mart
13727 SW 152ND ST Miami, Florida U.S.A.

Mail Mart OVER CHARGING, POOR ADMINSTRATIVE AND SUPERVISING MANAGEMENT! Rip-off! Miami Florida

*REBUTTAL Owner of company: U-Haul Dealer

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ON 22 NOVEMBER I RENTED A UHAUL FROM THE MAIL MART AT THE ABOVE ADDRESS FOR 1 DAY AND RETURNED THE VEHICLE ON 23 NOVEMBER. AFTER REVIEWING MY CREDIT CARD STATEMENT I NOTICED THAT I HAD BEEN CHARGED WAY TO MUCH (ALMOST $60). AFTER CONTACTING MAIL MART I WAS TOLD BY THEIR MANAGMENT THAT THERE WAS NO PROOF THAT I BROUGHT THE VEHICLE BACK ON THE ORIGINAL CONTRACT DATE, SO INSTEAD THEY DECIDED TO GO AHEAD AND CHARGE ME FOR AN ADDITIONAL DAY.

I FOLLOWED THE MAIL MART REPRESENTATIVE'S DIRECTIONS IN REGARDS TO RETURNING THE VEHICLE. IT SEEMS AS THOUGH SINCE THIS ESTABLISHMENT HAS SUCH A POORLY RAN MANAGEMENT THAT IT IS EASY TO RIP THEIR CUSTOMERS OFF.
BE AWARE IF YOU RENT A UHAUL FROM:

MAIL MART
13727 SW 152ND ST
(W OF ZOO)
MIAMI, FL 33177

THAT YOU WILL NEED TO HOLD THEIR HANDS WHEN YOU RENT A VEHICLE TO MAKE SURE YOU DON'T GET RIPPED OFF!

Jeffrey
Miami, Florida
U.S.A.

This report was posted on Ripoff Report on 11/29/2004 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mail-Mart/Miami-Florida-33177/Mail-Mart-OVER-CHARGING-POOR-ADMINSTRATIVE-AND-SUPERVISING-MANAGEMENT-Rip-off-Miami-Flo-120249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

U-Haul Dealer

AUTHOR: Mailmart Usa - (U.S.A.)

We are only the agent for U-haul. We do not control how U-Haul operates, all we do is the paperwork for their truck rentals. They pay us a small commission to manage the paperwork but we just report what we see. This customer could have complained to U-Haul and requested a refund, however we have no control over their policies. We have rented hundreds of trucks and have had very few complaints. In fact we have a lot of repeat customers who tell us how happy they are with our service.
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