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  • Report: #1067090

Complaint Review: Mailquip

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  • Submitted: Mon, July 15, 2013
  • Updated: Mon, July 15, 2013

  • Reported By: Upset — Wheeling West Virginia
Mailquip
Westgrove, Pennsylvania USA

Mailquip Lies upon lies Westgrove Pennsylvania

*UPDATE Employee: No Rip-Off Here

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Set up a sale with Lisa at mailquip because they were 'desperate to get our business back, and wanted to rebuild confidence'. Total sale was for $30,000, Lisa gave terms of 50% down 50% when install of NEW machine, Refurbed machine and a couple repairs were done. After 2 months of harassing them, and 3 times of having them no-show on scheduled appointments, they show up with JUST the refurbed tabber which was calculated at around $11,000.

A month later, no word on the new tabber, they want trade ins and more money eventhough they haven't held up there end of the deal. It's decided over a heated conference call that we're all better off going our own ways and having no more dealings, we will deliver their refurb, they will hand us a cashier's check for $15000.

Talk to Lisa on a Wednesday. NO PROBLEM, come up Monday, everything will be fine. 7 Hour Drive, No Lisa, No Fred, No Check. They have no money and won't have any until Thursday. At this point we're at their shop scrounging for equipment we can use that accounts for $4000 because we're not leaving there and trusting them to send the balance of the money back.


This report was posted on Ripoff Report on 07/15/2013 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mailquip/Westgrove-Pennsylvania/Mailquip-Lies-upon-lies-Westgrove-Pennsylvania-1067090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

No Rip-Off Here

AUTHOR: mail-quip inc - ()

 This report doesn't give all the information. It shows one side of a story which is told incorrectly to make Mail Quip look bad. These guys were NOT given terms of 50% up from and 50% on install. The terms ( shown in the attached document) were 60% up front and 40% PRIOR to shipment. Due to manufacturer delays and such, the machine was not ready in time for the customer. The customer had been given the used machine quickly so it could be used until their new machine was ready. We went to great lengths and long overtime hours to finish it for them. This included several thousand dollars in parts and a long drive/installation free of charge. The customer then decided against waiting for the new machine and demanded 15,000 back for it. This money was used to purchase their new tabber and could not be give back until we recieved it. The customer was intent on getting everything out immediatly, so instead of waiting for a return on their money, we offered them an option to exchange it for other equipment. They went around and chose several items to make up for the difference and we even did custom work and interfacing on them.Furthermore, the seven hour drive that they mention having to take, was also driven by us to give them one machine, which we included free. This means sending an employee this distance for many hours and in our vehicle, on our dime.  After they left, they leave us a rip-off report. 

This is a link to the quote displaying the terms.. http://s2.postimg.org/e6m1m9wft/ripoff_page_1.jpg

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