• Report: #426383

Complaint Review: Majic Jack - Magic Jack LP

  • Submitted: Fri, February 20, 2009
  • Updated: Wed, February 25, 2009

  • Reported By:Riverside California
Majic Jack - Magic Jack LP
PO Box 6846 West Palm Beach, Florida U.S.A.

Majic Jack - Magic Jack LP - Dan Borislow, My magic jack has not worked since I purchased it in Sept. my phone line now will not ring or work properly and they have refused to fix it. I was denied a 30 day refund. West Palm Beach Florida

*Consumer Comment: Magic Jack Success Story - This Is An Excellent Product

*Consumer Comment: Forget MagicJack. Sign up with Bell South, pay the money and get reliable phone service.

*Consumer Suggestion: You May Be Able to File a Complaint with Palm Beach County's Division of Consumer Affairs

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Before the 30 day warranty was over, I asked for a replacement Magic Jack because tech support couldn't help to get it to work , but they denied me a replacement. They said it was my USB and computer and to get a new one to use the Magic Jack with.

It started working on its own after 2 weeks, but the voice quality was so bad I could not hold conversations with people 80% of the time, tech support told me it was probably my computer, my phone, or my internet net speed. I replaced all (new computer, increased internet speed to fiber optic, and purchased 2 new phones). I have done all that their tech support has told me to do.

It has now been 5 months, and my problems have escalated. Now my phone will not ring (a line prob. Not a computer prob). It says that the line is disconnected when people dial my phone number, and a lot of times it will be a constant busy signal even though I am not on the phone. When I can make a call, there is a beeping sound that won't stop, and the phone calls will drop in the middle of my conversations.

On Feb. 13, I emailed Dan Borislows company email address (Dan@magicjack.com) I was answered by a man named Marvin. Marvin was not able to help me, he would not fix the actual line he just kept trying to reset the actual magic jack and taking me through the same steps the techs online always do.

As of Feb. 17, Marvin stopped emailing me and has refused to answer me after I made this request: Can you switch me to a new phone line and send me a new Magic Jack as per my original request the first few days I had this while I was under your 30 day guarantee? As of today, Feb. 19, 2009, my incoming call problem is still not resolved, my phone line still does ring, voices are choppy, and voicemail doesn't come on half of the time.
I tried to send an email to Marvin/Dan but they will not answer now. I have sent a complaint to the FL Attorney General, BBB, and now Rippoff Report.

I am urging Anyone else having problems to file a complaint with the FL Attorney General and the FTC.

Riverside, California

This report was posted on Ripoff Report on 02/20/2009 12:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Majic-Jack-Magic-Jack-LP/West-Palm-Beach-Florida-33405/Majic-Jack-Magic-Jack-LP-Dan-Borislow-My-magic-jack-has-not-worked-since-I-purchased-426383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Magic Jack Success Story - This Is An Excellent Product

AUTHOR: Bend Oregon - (U.S.A.)

Magic Jack VOIP Magic Jack VOIP - Works Extremely Well! Easy to install and use VOIP home gateway.

I purchased MagicJack VOIP from Radio Shack and easily installed it on my Pentium M Inspiron 8600. After disconnecting the outside phone lines (2) at the house box (to eliminate the line hummm) I ran the output from the Magic Jack to the wired houseline phone jack. I now have VOIP connectivity from every phone in the house, either the wireless satellite phones or wired into the wall jacks. Customer service from Magic Jack is EXCELLENT, once you understand how to make the contact with them online. Proceed past the sample questions and you can then contact the Online Tech Services person directly. These online folks know the product very well and have always been helpful to me.

Magic Jack uses the TigerJet USB VOIP telephony technology. When you enter your phone book information into the desktop application, that phone data is written to the Magic Jack USB dongle. I also can move the Magic Jack to my old Pentium II desktop that has a slow USB 1.0 port and I do not notice any reduction in the quality of VOIP, compared to the performance on the faster USB 2.0 of the 8600.

The price at Radio Shack is the same as online and you don't need to leave any credit/banking information or use PayPal. Follow the instructions and be sure you have a broadband connection, not dialup. My connection is broadband cable and I don't know how the system would perform on DHSL.

Satisfied Magic Jack Customer

Bend, Oregon
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#2 Consumer Comment

Forget MagicJack. Sign up with Bell South, pay the money and get reliable phone service.

AUTHOR: Wilson - (U.S.A.)

You thought you could save money buy signing up with Magic Jack but instead you got problems since September 2008. Well, you get what you paid for, i.e., $39.95 for the MagicJack and $19.95 per year.

You pay more for telephone service through your television cable provider or your local phone provider (Bell Southl), but you can get a repair tech within a few days to come to your home to determine if the problem is outside your home or within your home. Repair of the inside wiring within your home is only covered if you have paid inside wire insurance.

Why are you still battling Magic Jack? Call Bell South today and request an installation.
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#3 Consumer Suggestion

You May Be Able to File a Complaint with Palm Beach County's Division of Consumer Affairs

AUTHOR: PBC Consumer Affairs - (U.S.A.)

You may be able to file a complaint with Palm Beach County's Division of Consumer Affairs.

Palm Beach County Division of Consumer Affairs
50 South Military Trail Suite #201
West Palm Beach, FL 33415

561-712-6600 (Direct - Ask for Investigator Daniel Dodson)
561-712-6610 (Fax)
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