- Report: #426383
Report - Rebuttal - Arbitrate
Complaint Review: Majic Jack - Magic Jack LP
Majic Jack - Magic Jack LPPO Box 6846 West Palm Beach, Florida U.S.A.
Majic Jack - Magic Jack LP - Dan Borislow, My magic jack has not worked since I purchased it in Sept. my phone line now will not ring or work properly and they have refused to fix it. I was denied a 30 day refund. West Palm Beach Florida
*Consumer Comment: Magic Jack Success Story - This Is An Excellent Product
*Consumer Comment: Forget MagicJack. Sign up with Bell South, pay the money and get reliable phone service.
*Consumer Suggestion: You May Be Able to File a Complaint with Palm Beach County's Division of Consumer Affairs
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It started working on its own after 2 weeks, but the voice quality was so bad I could not hold conversations with people 80% of the time, tech support told me it was probably my computer, my phone, or my internet net speed. I replaced all (new computer, increased internet speed to fiber optic, and purchased 2 new phones). I have done all that their tech support has told me to do.
It has now been 5 months, and my problems have escalated. Now my phone will not ring (a line prob. Not a computer prob). It says that the line is disconnected when people dial my phone number, and a lot of times it will be a constant busy signal even though I am not on the phone. When I can make a call, there is a beeping sound that won't stop, and the phone calls will drop in the middle of my conversations.
On Feb. 13, I emailed Dan Borislows company email address (Dan@magicjack.com) I was answered by a man named Marvin. Marvin was not able to help me, he would not fix the actual line he just kept trying to reset the actual magic jack and taking me through the same steps the techs online always do.
As of Feb. 17, Marvin stopped emailing me and has refused to answer me after I made this request: Can you switch me to a new phone line and send me a new Magic Jack as per my original request the first few days I had this while I was under your 30 day guarantee? As of today, Feb. 19, 2009, my incoming call problem is still not resolved, my phone line still does ring, voices are choppy, and voicemail doesn't come on half of the time.
I tried to send an email to Marvin/Dan but they will not answer now. I have sent a complaint to the FL Attorney General, BBB, and now Rippoff Report.
I am urging Anyone else having problems to file a complaint with the FL Attorney General and the FTC.
This report was posted on Ripoff Report on 02/20/2009 12:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Majic-Jack-Magic-Jack-LP/West-Palm-Beach-Florida-33405/Majic-Jack-Magic-Jack-LP-Dan-Borislow-My-magic-jack-has-not-worked-since-I-purchased-426383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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