- Report: #1141782
Report - Rebuttal - Arbitrate
Complaint Review: Majic jack
Majic jack could not activate new majic jack plus 2014 Internet
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This was my 1st majic jack (2013) talk to customers servic on live chat for 10 times but to no use. I gave up on that assuming it could be defective unit, i could not return as the time to return passed. I paid $30.00 to transfer my home phone # to MJ, and $30.00 for 1 year service, since it did not work i had retract my phone # back to Verizon and again Majic Jack charge me $30.00. I am already out of $90.00 and $50.00 for Majic Jack plus. I had to complain to my credit card for the refund of $30.00 charges, eventually i got $30.00 back but still lost $110.00 on this deal.
Now yesterday i bought new one to try if this will work but Majic Jack wont activate as they are checking my account as if i have commited a crime buying their product. They should be thankful that i was giving them
2nd chance. I waited 6 hrs and contacted them again on live chat but same excuse.
I bought new unit from local store as it come with 6 months free service, i thought if it does not work i can return to bestbuy and get my money back and that is what i will do.
These guys do not have phone customer support, if things does not go their way they will simply end the chat.
This report was posted on Ripoff Report on 04/25/2014 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Majic-jack/internet/Majic-jack-could-not-activate-new-majic-jack-plus-2014-Internet-1141782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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