- Report: #979052
Report - Rebuttal - Arbitrate
Complaint Review: Makita Tools
Makita ToolsInternet United States of America
Makita Tools Makita does not honor their warranty - junk drill drivers that last only a few months, Internet
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Before that I had a (((competitor's name redacted))) drill that was less than half the price and lasted many years. After less than 6 months I noticed that the chuck was lose and I took it to their authorized repair center, Fisher Tools in Tempe.
I showed them that the chuck was loose and that the tool was still within the one year warranty. After 2 weeks they called me and told me that this was "wear and tear" and not covered under warranty.
The warranty information does not mention that the chuck is not covered under warranty. I believe that a tool should last a year and that the manufacturer should replace internal parts if they wear out within the warranty period.
What I learned from this is:
1.) Makita is cheap chinese junk, worse than Ryobi or Black and Decker and not worth
the premium price.
2.) Makita does not honor its warranty.
3.) I will stay away from this manufacturer.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 12/07/2012 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Makita-Tools/internet/Makita-Tools-Makita-does-not-honor-their-warranty-junk-drill-drivers-that-last-only-a-fe-979052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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