• Report: #191300

Complaint Review: Marc's Glass Mirror

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  • Submitted: Fri, May 12, 2006
  • Updated: Wed, November 29, 2006

  • Reported By:Phoenix Arizona
Marc's Glass Mirror
3123 E Thomas Road Phoenix, Arizona U.S.A.

Marcs Glass Mirror fraudulent billing ripoff Phoenix Arizona

*UPDATE Employee: I disagree

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On April 5th, 2005 our business was burglarized. The burglars threw a large rock through the front glass door to gain entry. Our alarm went off and we were called at about 1:30am. When we arrived at the business, the entire door glass was lying on the ground outside the door.

We had never had a situation like this so we basically called the first emergency glass company we found in the phone book. We called Marc's Glass Mirror Company. They arrived and replaced the door glass (approx. 6' x 3' piece of glass). Our bill was $750.00. We assumed that was "normal" and paid it.

Exactly one week later, our business as well as two other businesses in our building got burglarized once again. However, this time, they didn't get into our store. They just left "pock" marks on our glass like a BB gun would leave. So we decided we would get it replaced during normal business hours. But they did get into the other two businesses, taking out their glass doors, identical to ours. Their bill? $850 each. This was one week later and the charge was $100 more. After I informed the other tenants of the discrepancy, the installer lowered the price to $750.

Later the following week we got our glass replaced once again. The cost? $175!! Same type of glass. I have since talked to others familiar with the glass business and one individual owned a glass business for a number of years. He stated that we clearly got taken advantage of. He also mentioned that the actual cost of the glass was probably not much more than $40.

The bottom line is, I feel Marcs takes advantage of others misfortunes by charging a ludicrous "emergency" premium for after-hours service. I can understand a small premium, even $200, but a $600 premium?

I did call Marcs to inquire why there was a $100 price discrepancy over just 1 weeks time. Their explanation was that our business was given a "discount" of $100 because our associates had been doing business with Marcs for a long time. Gee, I feel so lucky.

The bottom line is, at 2:00am, you don't exactly have the luxury of calling around and getting quotes. I suppose you could, and in retrospect, perhaps I should have.

John
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 05/12/2006 09:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Marcs-Glass-Mirror/Phoenix-Arizona-85016/Marcs-Glass-Mirror-fraudulent-billing-ripoff-Phoenix-Arizona-191300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

I disagree

AUTHOR: Patrick - (U.S.A.)

It is common practice for a company to charge a discounted price to those companies that do a larger volume of business. Compaines get fleet prices on new cars, oil changes, etc all the time. As far as another company charging so little for the same glass, I would wonder 1. is the comapny a licensed contractor 2. did he really put in the same kind of glass. Yes, I work for Marc's Glass, and there are times are prices are higher than some competitor's however, for a standard non-emergency call for a glass door the going rate for tempered glass is around $490 and for laminated is around $590. And as a business owner yourself you should know even if a product costs you $40 (which it may have about 15 years ago, the sheet used actually costs about $86 for tempered and about $112 for laminated.) that does not cover the costs of the employees, building, in this case the cost of a truck, gas, up keep of the vehicle, emergecny service, insurance,advertising, etc, etc.


We had an independant audit done a few years ago and it determined that the cost during normal business hours to send a truck from point A to point B costs on average $45 each way. After hours our trained glaziers make a premium wage that is not included in that. So, going by your deffinition of fair what do you think that cost should be, being that you called us in the middle of the night and we had our driver to your door in less than 1 hour? If your "guy" has owned a glass shop for as long as he states he too would know that if you just cover costs you wont be in business very long. In every case, we quote a price before sending some one out to do the job, and we show up when we say we will, and do exactly what we said we would do, you can call around to every glass shop in town, you will find prices that are lower and higher, the question is will they show up? Will they change the price? Will they be here the next time we need them?

Marc's Glass has been in business since 1979 and has over 60 thousand satisfied customers, go to your yellow pages, find a glass company and see if they were in last year's or next year's. Every year glass companies open and close mainly due to their prices. 175 for a piece of $112 glass, is not a way to stay around, unless you are working out of your garage. You can call every glass shop in town and ask them a price for a lamiated door for a business, the actual established shops will be at 350 to 400 minimum. I am sorry you feel that you were treated poorly, however, if you need a glass company in the future, we will be here.
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