- Report: #597881
Report - Rebuttal - Arbitrate
Complaint Review: Marcus Evans
Marcus EvansNew York, NY; Chicago, IL; Los Angeles, CA New York, New York United States of America
Marcus Evans THG, ICM, Marcus Evans Summits, The Hospitality Group, International Championship Management Every Marcus Evans executive AKA Scammer is trained to lie on every call to leads and interviewees New York, New York
Marcus Evans Summits, New York and Chicago offices:
You tell me what it says about a company with 95% employee turnover and is the #1 most trashed company on sites like this one.
Literally at least 95% of all sales representatives quit (or just do not return from lunch) within their first day to 3 months of the job. Many many leave during their first week of training once they are handed their sales scripts, which include an urgency story (lie / fake reason about why we need a buying decision within 24 hours because one of our existing clients transferred off or became insolvent and had to back out of the event and has forfeited their deposit which can be applied to the next client who books on).
There is never an event that you are pitching at an original price. The real price of the event is the price we pitch as discounted. There is never a company who has canceled their reservation. This pitch is used only to create false urgency. You will also be instructed to tell the person you are talking to that this is the last time this product will ever be available, and that multiple other companies are looking at this availability right now.
Most calls begin with sales rep saying that she is with a different, fake, made up company/division/department name because rep will usually be hung up on or yelled at and never be able to sell if rep says she's from Marcus Evans (ME). By now, more and more companies in ME's target industries get daily or weekly calls from ME and have blacklisted ME and have informed all of their receptionists and personal assistants to not allow us through. Or sales rep will say she is from a different, big name company to sneakily, unethically get cell phone numbers of CEOs so they can pitch without the personal assistants getting in their way. If caught, rep will explain this away by saying that that is the name of her division / department / event. The best liars get promoted to manage their summit. They tell personal assistants that they are with a big famous company to try to intimidate the assistant into giving the sales rep the boss cell phone number (Goldman Sachs is used often in the investments summit - unethical, illegal)! The upper management and CEO encourage this and teach this train us daily on numerous techniques and incentivize this and even recommend finding their home phone numbers through Yellow Pages.com and getting the boss cell phone from his wife or husband at home deceptively! Wow.
Every 3 weeks, another gang of new hires fills the empty seats of those who quit or were let go the week before. Every 6 to 9 months, there is an entirely new sales force/office. When they shuffle in, I feel so bad and want to warn them why it was so easy to get the job. A manager told me this and also told me the dumbest people who are "dumb as rocks" do the best there, and that really great sales people dont come to Marcus Evans to work.
Because of this unbelievably high turnover (higher than even a normal, highly aggressive sales job whos turnover is more around, say, 50% over a year) once reps come to realize what type of job they have landed (a tele-scammer), all sales reps in office are new and green and not savvy on the high-pressure, nerve-racking calls so reps are told to find any reason to transfer the call to the closer manager, or as the rep tells the prospect, the event director who is more knowledgeable about your question or about the event. Or rep schedules follow up call for later that day when the closer manager will make that next call. The manager will tell the prospect that he is making the call because he is in charge of the event/summit, but really it is because the sale is so so hard to close anyway so odds are better with a manager who is slick with words and tricks. But this is just another of the dozens of pieces of evidence that ME is a fake company/scam - every ethical company in world allows sales reps to try to close their deals. It keeps the process honest and warm in the prospect's mind. But everyhting in the ME office, corporate culture, and sales process is cold, stale, dark, gray, dismal, depressed, sad, bleak. Many of the reps come to be depressed about their career future if they take a minute to think hard about the ME job. The managers must repress these feelings. Are they proud to tell their families, friends, girlfriends, dates about what they do for a living? ME is NOT a global business information company, c'mon! Be careful: if you are a prospect of theirs and set up a follow up call, the closers are very highly trained daily on how to use the right combinations of words and play with your emotions and your competitive nature to get you to buy on emotion and not with your brain.
Many times it will be Marcus Evans CEO (yes, Chief Executive Officer) Theron Burraway who the rep will transfer the call to! Or the British CEO will do the follow up call when it is decision time, and the CEO will try to explain that the rep who started the conversation isnt available for the follow up. Yes half of the CEOs job responsibility is to travel to his various offices to follow up on his sales reps cold calls and he will make you believe that he cares about your company! This man has read everything out there on how to close you. He most likely only has the job because he uses his British accent to convince more prospects to buy.
I only have one main question that I would love a ME manager to explain:Why would an entire companys worldwide policy be to not allow any clients more than 24-48 hours to make their buying decision? Because they dont want you to have enough time to either contact your colleagues in the industry to ask for their insight OR to do your research on the company and find postings like this. Thank God for the internets ability to empower everyday users and spread opinions and open up communication and broadcast them on a global scale. Help put this company in bankruptcy again by not adding to their revenue!
To add even additional pressure on the prospect, the rep will also have to name drop competitors of the prospect that the rep claims to have calls scheduled with that afternoon who are very interested in taking this last spot. This is one of the largest, blackest, most unethical, unfair lies that new reps are forced to say or get yelled at. They have found this salesy sales tactic to work quite well. All business books say that trust and honesty are the foundation of a business partnership but with Marcus Evans, the very first line/sentence of communication between the prospect and the sales rep is a lie! Wow.
It is only a matter of years before a companys clients will start to talk with each other and find out that their relationships all began with cold hearted lies. At the event/summit/program, clients can easily ask if the other was initially approached with some weird urgency story and we had to decide within 24 hours or that same day. If this objection does come up during a call, the reps and managers are only trained to say that makes sense because the only time when we have an opportunity to bring on a new client is when this rare situation does arise like a client transfer off or dissolving client. (F*** you, you trained lairs) And then the rep quickly gets right back into the pitch and makes you forget about your objection. ME managers have drank the Kool Aid and are so many years deep in this shit that they may have forgotten how fake their jobs are. Any day, your employer can get in trouble by the Better Business Bureau and you are out of a job. Somebody call them.
Every good businessperson knows that an important sign of a companys quality is its turnover rate so what does it say when a companys turnover is most likely between 90% - 95% within the first 6 months of an individual employees employment. What does this tell you about the company? And the reps that do the best are the ones that are "dumb as rocks" and do not know how to have a business conversation because dumb idiots just stick to the written script and questions that the managers handed us. When you do eventually receive your multiple cold calls from Marcus Evans, if you want honesty from them and if you want to throw a wrench in their plan to close you today, then when the rep says he is going to transfer the call to a manager or director who happens to be in that office today, refuse, and demand to stay on with the rep. She will not know how to close you. Shell stutter and mumble. If she began the relationship then she should be your contact person, right? The availability/service will still be available next week, even if they refuse to sell it to you in a week, it is just to support their story of lies. Next week, a different rep maybe from a different office of theirs will probably cold call you with the same opportunity so you can just buy then if you want time to decide. Or ask the rep how long she has been with the company. Or ask the manager for the companys turnover rate. And ask them what the name of the client is who transferred or became insolvent. Theyll probably say that they cannot reveal such confidential info as Im sure you would appreciate if you were that client shell say to you. Tricky.
The New York office is run by a master closer / strange, shifty one-interest Egyptian character who spends all of his off time obsessively reading books on sales and sales concepts and how to trick his targets into buying things and how to manipulate his targets emotions so that they do not use logic or cost-analysis or just look at the numbers. The New York office General Manager is most likely your contact if you are a client of the NY office. He favors a small number of his favorite reps out of all of the reps in the NY office and he coaches them side by side while you are on the phone with the rep. If you receive a call from them, you are most likely being listened to by an average of 3 other managers who are telling him what the best things to say are in order to sell you on buying right then and not tomorrow. Im not sure if the CEO knows but the NY GM also only hires physically attractive people and shadily disgustingly propositions many of his new reps and managers for sex at work functions and Christmas parties and many of the times he is successful, probably because the woman thought it may help her career. This seems to be the only way he sleeps with anybody through his inbalance of power. (This is the same technique used by pedophiles)
If for some odd reason you do like the sales model that Marcus Evans puts together, and if you do value honesty in business relationships, then I recommend that you turn to one of their few competitors, including IQPC, Connex or Richmond Events, all of which will give you as much time as you need to make your careful decision and will be honest and ethical to you.
Again, the CEOs and GMs main job function is to do follow-ups on his brand new entry-level sales reps cold calls. That says something about the realness of the company, doesn't it? Everyone of the people who I worked with when I was there for over 5 months except one lady who has been there for a while has now left and has joined the various anti-Marcus Evans blogs and Facebook groups and have all deleted ME from their resumes and moved onto more real careers that align with their passions.
If you are considering going on an interview with them, please take the time to consider your career path and your soul and your sense of ethics and if you would be able to make more than 100 calls per day, get through with only a couple people, lie on everyone that picks up the phone, and be left out of the sales process, not get to go to your summit/event, not have a computer, be listened to on your calls live by managers, be sad about your life, get sick from the shard computer mouse and locked windows and uncleaned carpets.
This report was posted on Ripoff Report on 04/28/2010 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Marcus-Evans/New-York-New-York-/Marcus-Evans-THG-ICM-Marcus-Evans-Summits-The-Hospitality-Group-International-Champion-597881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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