- Report: #590893
Report - Rebuttal - Arbitrate
Complaint Review: Marcus Evans
Marcus Evans140 E 45th St, New York, NY new york, New York United States of America
Marcus Evans THG; The Hospitality Group, ICM, International Championship Management do Not work for or work with this company if you value honesty new york New York
*UPDATE Employee: THIS COMPLAINT IS NOT FOR ICM COMPANY
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You tell me what
it says about a company with 95% employee turnover and is the #1 most trashed
company on sites like this!
You tell me what it says about a company with 95% employee turnover and is the #1 most trashed company on sites like this!
Literally at least 95% of all sales representatives quit (or just do not return from lunch) within the first day to 3 months of the job. Many many leave during their first week of training once they are handed their sales scripts, which include an urgency story (lie / fake reason about why we need a buying decision within 24 hours because one of our existing clients transferred off (lie) or became insolvent and had to back out of the event and has forfeited their deposit (lie) which can be applied to the next client who books on). There is never an event that you are pitching at an original price. The real price of the event is the price we pitch as discounted. There is never a company who has canceled their reservation. This pitch is used only to create false urgency. You will also be instructed to tell the person you are talking to that this is the last time this product will ever be available, and that multiple other companies are looking at this availability right now. Most calls begin with sales rep saying that she is with a different, fake, made up company/division/department/group name because the rep will usually be hung up on or yelled at or never be able to sell if rep says she's "from Marcus Evans". Or rep will do this to sneakily get cell phone numbers of CEOs so they can pitch without the personal assistants getting in their way. If caught, rep will explain this away by saying that that is the name of her division / department / event. The best liars get promoted to manage their summit. They tell personal assistants that they are with a big famous company (like Goldman Sachs is used a lot) to try to intimidate the assistant into giving the sales rep the boss cell phone number! The upper management and CEO encourage this and teach this and even recommend finding their home phone through Yellow Pages and getting the boss cell phone from his wife or husband who is home!
Every 3 weeks, another gang of new hires fills the warm empty seats of those who quit or were let go the week before. Every 6 to 9 months, there is an entirely new sales force/office. A manager told me this and also told me the "dumbest people do the best" there and that great sales people dont work at Marcus Evans.
Because of this unbelievably high turnover (higher than even a normal, highly aggressive sales job) once reps come to realize what type of job they have landed or been tricked into accepting, all sales reps in office are new and green and not savvy on the high-pressure calls so reps are told to find any reason to transfer the call to the closer manager, or as the rep tells the prospect, the event director who is more knowledgeable about your question or about the event who JUST HAPPENS to be in this office today. Or rep schedules follow up call for later that day when the closer manager will make that next call. Be careful if you are a prospect/prospective client of this company: the closers are very highly trained daily on how to use the right combinations of vivid words and play with your emotions and your competitive nature to get you to buy on emotion and not with your brain or logic.
Many times it will be Marcus Evans CEO (yes, Chief Executive Officer) who the rep with transfer the call to! Or the British CEO Theron Buraway will do the follow up call when it is decision time, and the CEO will try to explain that the rep who started the conversation isnt available for the follow up (LIE). Yes half of the CEOs job responsibility is to travel to his various offices to follow up on his entry-level sales reps cold calls and he will make you believe that he cares about your company through asking about your revenue model and your ideal client (TRICK ALERT)! This man has read everything out there on how to close you and he forwards his readings to his managers and sales reps.
Why would an entire companys worldwide policy be to not allow any clients more than 24 hours to make their buying decision? Because they dont want you to have enough time to either contact your colleagues in the industry to ask for their insight OR to do your research on the company and find postings like this which are on many scam websites. I BELIEVE THAT THE COMPANY NOW HAS EVEN BEEN PRESSURED TO (1) CREATE SUMMITS OR CONFERENCES ABOUT ANTI-SCAM PREVENTION BUT THIS IS ONLY SO THAT WHEN SOMEBODY SEARCH ENGINES THE WORDS "MARCUS EVANS SCAM", THAT THEIR OWN LINKS FOR THIS SUMMIT IS WHAT COMES UP AS THE RESULT FIRST! THINK ABOUT HOW MUCH MONEY THEY ARE INVESTING INTO THIS! AND (2) MARCUS EVANS HAS BEEN PRESSURED TO CREATE WHAT I BELIEVE ARE FAKE BLOGS ABOUT THE COMPANY SO THAT THESE RESULTS COME UP FIRST IN SEARCH ENGINES IN STEAD OF ALL OF THE NEGATIVE POSTINGS AROUND THE INTERNET ABOUT THE COMPANY. KEEP SCROLLING TO SEARCH PAGE 2 AND 3 TO READ THE TRUTH.
Thank God for the internets ability to empower everyday users and spread opinions and open up communication and broadcast them on a global scale. Help put this company in bankruptcy again by not adding to their revenue! To add even additional pressure on the prospect, the rep will also have to name drop competitors of the prospect that the rep claims to have calls scheduled with that afternoon who are "very interested in taking this last (LIE) spot" (LIE). They have found this to work quite well. All business books say that trust and honesty are the foundation of a business partnership but with Marcus Evans, the first line/sentence of communication between the prospect and the sales rep is a lie. It is only a matter of years before a companys clients will start to talk with each other and find out that their relationships all began with cold hearted lies. At the event/summit/program, clients can easily ask if the other was initially approached with some weird urgency story and we had to decide within 24 hours or that same day. If this objection does come up during a call, the reps and managers are only trained to say that makes sense because the only time when we have an opportunity to bring on a new client is when this rare situation does arise like a client transfer off or dissolving client (LIE). And then the rep quickly gets right back into the pitch and makes you forget about your objection.
Every businessperson knows that an important sign of a companys quality is its turnover rate so what does it say when a companys turnover is most likely between 90% - 95% within the first 6 months of an individual employees employment. What does this tell you about the company? And the reps that do the best are the ones that are dumb as rocks and do not know how to have a business conversation because dumb idiots just stick to the written script and questions that the managers handed us. When you do eventually receive your multiple cold calls per month from Marcus Evans, if you want honesty from them and if you want to throw a wrench in their plan to close you today, then when the rep says he is going to transfer the call to a manager or director who happens to be in that office today, refuse, and demand to stay on with the rep. She will not know how to close you. Shell stutter and mumble. If she began the relationship then she should be your contact person, right? The availability/service will still be available next week, even if they refuse to sell it to you in a week, it is just to support their story of lies. Next week, a different rep maybe from a different office of theirs will probably cold call you with the same opportunity so you can just buy then if you want time to decide. Or ask the rep how long she has been with the company. Or ask the manager for the companys turnover rate. And ask them what the name of the client is who transferred or became insolvent. Theyll probably say that they cannot reveal such confidential info as Im sure you would appreciate if you were that client shell say to you. Tricky.
The New York office is run by a master closer / strange one-interest character who spends all of his off time obsessively reading books on sales and sales concepts and how to trick his targets into buying things and how to manipulate his targets emotions so that they do not use logic or cost-analysis or just look at the numbers. The New York office General Manager is most likely your contact if you are a client of the NY office because every rep has him do their follow up calls to close you. He favors a small number of his favorite reps out of all of the reps in the NY office and he coaches them side by side while you are on the phone with the rep. If you receive a call from them, you are most likely being listened to by an average of 3 other experts who are telling him what the best things to say are in order to sell you on buying right then and not tomorrow. Im not sure if the CEO knows but the NY GM also only hires physically attractive people and shadily disgustingly propositions many of them for sex at after-work functions and many of the times he is successful, probably because the woman thought it may help her career. This seems to be the only way he sleeps with anybody through his power.
If for some reason you do like the sales model that Marcus Evans puts together, and if you do value honesty in business relationships, then I recommend that you turn to one of their few competitors, including IQPC, Connex or Richmond Events, all of which will give you as much time as you need to make your careful decision and will be honest and ethical with you.
Again, the CEOs and GMs main job function is to do follow-ups on his brand new entry-level sales reps cold calls.
This report was posted on Ripoff Report on 04/08/2010 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Marcus-Evans/new-york-New-York-/Marcus-Evans-THG-The-Hospitality-Group-ICM-International-Championship-Management-do-Not-590893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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