I have been a long time member of Marine Credit Union in Fond Du Lac, WI. Before you decide to business with this Company please consider the following Their customer service skills have to rate as the worst that I have ever encountered.
My wife has had a checking account there for over 12 years. On Monday, March 11, 2013, I deposited a check for $2595.00 only to be told that the bank would have to put a 5 day hold before they could release my money back to me. Understand I have deposited this check many times in the past year and it was never held.
I called and spoke with a Mr. Kim VanDerElzen. I soon discovered that he was very condescending and made no effort to solve the problem. He did inform me that he could hold the check for up to 9 days and he is only going to hold it 5 days. All attitude on his part. He did say that if I could add a $2,000.00 to my account he could reduce the hold to 2 days.
I returned on Tuesday, March 12th with $3,198.00 in Vendors checks and he then stated that this checks would have to be held also. I have been depositing these checks for the last 5 years and not one was ever held.
The Next 20 minutes consisted of a heated discussion and during that discussion I was threaten by another employee. His Voice tonality and body language made me feel that he was ready to strike me. Im a senior and this young man had no reason to be part of the discussion with Kim and me.
Since, the checks that Marine decided to hold were never held before and the checks I deposited on Tuesday that Kim threaten to hold is Marine Credit Union Profiling Accounts and also are they Discriminating against seniors. Plus, when doing business in their bank do I have to fear my safety for myself and my family. Also, will this man hurt me or my family? Any action by this man I will hold Marine Credit Union responsible.
As far as Kim VanDerElzen he should not have any contact with the public, he does discriminate and his attitude is, he makes all the decisions on how your money is handled. I believe Mr. VandenElzen does Profile accounts and the lies and what Mr. VanDenElzen has put myself and my family thru has discriminated against my family
One last thing, my wife is the account holder but yet Mr. VanderElzen
Still spoke to me on the phone not knowing who I was. He knew I was not on the account but yet he spoke to me without my wifes permission. I could have been anyone looking to steal account information. He never questioned who I was, never asked any questions about who I was.
Therefore, is anyones money safe at their bank when their own employees give up account information without the knowledge of who they are talking too.