- Report: #1080990
Report - Rebuttal - Arbitrate
Complaint Review: Mario Corporation Italia s.r.l
Mario Corporation Italia s.r.lVia F.lli Cervi-Residenza Portici, Negozio No. 6, Nationwide Italy
Mario Corporation Italia s.r.l Mario Group Deposit of Euro 5727 is being withheld since April whenmy retail business in Singapore ceased operation. Miano Nationwide
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I am YannYi previous owner of a retail store in Singapore. I am drafting this Demand Letter in regards to my deposit held by Mario Corporation Italia s.r.l. since April 2013. I have been ordering my stocks from Pritti but she had since left the company.
My account was taken over by another lady Flora but she had since left the company too. So when I ceased operation of my luxury store in Singapore, I wrote in to request for the refund of my deposit amounting Euro 5737.03 in April.
Alex Chung replied on the 19 April and has check with Mario Corporation accounts department and confirmed the amount is correct. But time and again in several emails, he requested me to choose some of the items from the stocks to offset my balance. And I have repeatedly told him there isn’t a need to order anymore stocks when I am no longer running a business and incur more charges on freight and customs.
On 21st April, Alex informed me that the refund will take one month to process and I requested him to expedite but I do understand if that is the company policy, I will wait patiently.
On 24th April, Alex again requested me to choose something so they can use my credit to purchase which I again refused.
27th May and already passed one month to the dateline for the processing period and still no news of the refund.
On 11th June, Alex promised to speak to the finance department and proceed to the refund within a week. But on the 16th June, he informed me that it was the company half year audit and hence my refund will be delayed till July. I waited patiently again and when July came, I send him several emails to demand for my refund but nothing happen.
On 5th July, Alex Chung has to use a higher management person which name was not given even after several times I requested it. This was to imply that he (his superior) will be the one authorizing the release of my deposit but he was travelling then and will only be back next week but “this” person never email me which Alex said he would.
On 22th July, Alex implied that his “Superior” will be back next Monday which is 29th
August but still there was no updated news.
I have made several overseas phone calls from Singapore to Mario Corporation Italy nearly 10 times incurring expensive overseas call charges just to find out the “Superior” of Alex Chung but realized there is no such person and hence I spoke to Ms. Rosa on the phone who is the Marketing Director and she sounded helpful and understanding of my situation and reply me with an email shortly stating she will check and let me know the situation soon and that was 2nd August.
On 22nd August, I sent a reminder email and realized that the email bounced. Then I realized the staffs have blocked all my email address. I used another email address and email them again and the mail as successfully sent.
On 23rd August, Alex replied that his CEO will email me back personally. And this period is a long public holiday in Italy and there is nothing he could do.
Since then, I have sent several emails and make more calls to Italy a few days later but there was no response and communications had since stopped. Today is already the 2nd September.
This report was posted on Ripoff Report on 09/01/2013 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mario-Corporation-Italia-srl/nationwide/Mario-Corporation-Italia-srl-Mario-Group-Deposit-of-Euro-5727-is-being-withheld-since-A-1080990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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