- Report: #317957
Report - Rebuttal - Arbitrate
Complaint Review: Mark Shackelford , TX Air Parts
Mark Shackelford , TX Air Parts660 Preston Forest Ctr #115 Dallas, Texas U.S.A.
Mark Shackelford , TX Air Parts Complete FRAUD. Returned item from Ebay auction, no refund. Paypal and Ebay refuse to do anything. Dallas Texas
*REBUTTAL Owner of company: Aircraft Lease
*Consumer Comment: another ripoff
*Author of original report: Response 11 months later?
*UPDATE Employee: Complete Liar
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I received the item and it has been clearly used. The auction stated it was new in the box. I contacted Mark Shackelford and advised him that I would be returning the item for a refund. He told me that would be fine, but that I would have to pay a 15% restocking fee which I believe was unfair considering the item was listed as new, but was clearly used.
I sent the item to Mark Shackelford via USPS Priority mail with signature confirmation. I received confirmation of their receipt and awaited my refund. Weeks and weeks went by of no response to my emails, nor an answer on their business phone.
After MONTHS of emails and phone calls, I finally got ahold of someone who works there. The gentleman said that he knew that I had returned it, because he was looking at it on the shelf and that he would have Mark refund me that afternoon. And if not, for me to call him back the next day. I never received a refund. By this time, neither Paypal or my Credit Card company could do anything for me as the time had expired.
After continued attempts trying to contact Mark Shackelford, I then contacted the Dallas Police Department. I spoke with a Detective who specializes in computer fraud and while he told me that the DA would not bring charges for that "little amount" that he would investigate for me. I supplied him the information I had, all the emails sent, and times/dates of phone calls placed. He then told me he would have a meet with Mark Shackelford.
The Dallas Police Detective made contact with Mark Shackelford on March 5 and he assured the Detective that I would have my refund via Paypal within a few days. He also told me that they would be "keeping an eye on him" and provided me with a police report.
I sit here writing this on March 12, 2008 with nothing returned to me. I have again contacted the Detective and we will see where it goes from here, as a friendly "meeting" seemed to have no effect.
How someone can do this to someone else in the aviation community is beyond me. This man has no honor, no sense of wright and wrong, no sense of the law, and It will catch up with him.
I urge every single one of you to NOT do business with this FRAUD. Until then, Mark can go knowing what he has done wrong and know that there are people who don't give up, regardless the cost.
This report was posted on Ripoff Report on 03/14/2008 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mark-Shackelford-TX-Air-Parts/Dallas-Texas-75230/Mark-Shackelford-TX-Air-Parts-Complete-FRAUD-Returned-item-from-Ebay-auction-no-refund-317957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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