- Report: #643755
Report - Rebuttal - Arbitrate
Complaint Review: Mark Taylor Residential Services Kathleen Danuser
Mark Taylor Residential Services Kathleen Danuser6623 N. Scottsdale Road Scottsdale, Arizona United States of America
Mark Taylor Residential Services Kathleen Danuser Mark Taylor Residential Services Kathleen Danuser Was Unprofessional in Dealing with Resident Scottsdale, Arizona
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A current resident living with her husband was told to call corporate offices to handle a disagreement between the current managers. She was told due to a family emergency, her mother being put in the hospital in Los Angeles without any forewarning or notice, that she could not be let out of her lease without corporate approval. So she called corporate offices and Kathleen Danuser agreed. She was compassionate and sympathetic. She stated any remaining fees would be waivered.
But after a week, the resident received a served letter from an attorney saying she must pay $3,000 for the remaining lease balance. And there is fault on the resident's side for not getting it in writing. But when the resident called Kathleen Danuser of Mark Taylor Residential Services, Kathleen denied ever agreeing to it at all.
It unfolded into ugly communication exchanged between the two. Kathleen Danuser caused havoc and handled the situation in an unprofessional manner. She should have been honest and truthful from the beginning.
This entire communication is recorded and we have it on record.
Why does Mark Taylor allow these type of people to represent the company?!?
This report was posted on Ripoff Report on 09/23/2010 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mark-Taylor-Residential-Services-Kathleen-Danuser/Scottsdale-Arizona-85250/Mark-Taylor-Residential-Services-Kathleen-Danuser-Mark-Taylor-Residential-Services-Kathle-643755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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