• Report: #405871

Complaint Review: Market Billing - IW Subsciptions - ProPay

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  • Submitted: Mon, December 29, 2008
  • Updated: Thu, January 01, 2009

  • Reported By:Lindenhurst New York
Market Billing - IW Subsciptions - ProPay
3rd Floor, Elenion Building, 5 Themistocles Dervis Street Nicosia, Cyprus Cyprus

Market Billing - IW Subsciptions - ProPay Unauthorized debit from my checking account by bogus subsciption company/propay stolen records Nicosia, Cyprus

*UPDATE Employee: ProPay is working aggressively to educate consumers about prevention of fraud

*UPDATE Employee: Unauthed debits to checking accounts a national/ international issue; ProPay not the common denominator.

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I used to sell Creative Memories years ago. I used to use ProPay to process credit cards. I stopped selling in 2004/2005 and I guess I never closed out my ProPay acct. Fast forward to today and I see $29.99 debited from my checking account. I called my bank who said a check was presented and paid. It was an online check. I did not authorize this charge. I had to go to the bank and closee my account and open a new one. On the computer generated check that was paid was a phone number 1866367-7116. I called the number. It was a company who said they processed payments for IW subscriptions. They said I order a subscription to an adult website. Yeah, okay, married mom to 2. Anyway, I looked into it more and I spoke with a Detective Flynn at the Pitt County Sheriff's Department who is working the case. He said it seems that most of this activity can be traced to ProPay. It seems that records have been stolen in the last 1-10 years. I am writing this here to ask anyone who is a creative memories consultant and who used ProPay to keep an eye on your bank statement. IF you see a check with an odd check number or an amount like $24.99, $29.99 or $39.99 to please contact your bank and close the account. Also follow up with a police report and a report to the FBI internet crime division at IC3.gov or call you local FBI office. Please feel freee to contact Detective Flynn at 252-902-2767. Pass the word around. Propay said they are aware of the investigation but they are not confirming a breach yet. It's not just Creative Memories, it's also Mary Kay and other direct selles who have used ProPay.

Pissedoffkim
Lindenhurst, New York
U.S.A.

This report was posted on Ripoff Report on 12/29/2008 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Market-Billing-IW-Subsciptions-ProPay/Nicosia-Cyprus-1066/Market-Billing-IW-Subsciptions-ProPay-Unauthorized-debit-from-my-checking-account-by-b-405871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ProPay is working aggressively to educate consumers about prevention of fraud

AUTHOR: Cheryl Conner - (U.S.A.)

I am a member of ProPay's communications team, and can shed some light on this issue. ProPay has recently become aware of what appears to be a large international fraud scheme involving unauthorized electronic checks. To be clear, after internal and external analysis and investigation, ProPay is extremely confident that the stolen bank information came from other sources and not from ProPay. ProPay has an ongoing effort to monitor its systems and continues to be confident in its system security.

The company will be issuing a complete statement on this ACH Fraud Scheme tomorrow, January 2, at www.propay.com. I would invite you to check it out for full information on how to protect yourself and what to do if you've been affected.

Thanks for the reminder that consumers should always monitor accounts for signs of any potential unauthorized activity.
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#2 UPDATE Employee

Unauthed debits to checking accounts a national/ international issue; ProPay not the common denominator.

AUTHOR: Propay Employee - (U.S.A.)

ProPay has investigated, and will continue to investigate, these and any other fraudulent transactions thoroughly. We have and continue to monitor our systems and remain confident of our system security.

ProPay takes data security very seriously and works hard to protect our customers' information. ProPay's systems fully encrypt client sensitive information in storage as well as in transit. In addition sensitive client information is masked when it is viewed internally or externally. So, hypothetically, if there was security breach into our servers, the information would only reveal a jumble of symbols, numbers, and letters, or simply a string of x's that in no way reflect the actual account number.

In addition to encrypting your data, ProPay has also successfully completed a rigorous assessment based on the PCI Data Security Standard (PCI DSS). For proof, please see the following link:

(((Redacted)))

Kim told ProPay users to beware their checking account. Actually, everybody should beware. Thousands of consumers who are not affiliated with ProPay in any way (both in the U.S. and internationally) have also unfortunately been victims to these unauthorized debits to their personal checking account. So although it is true that some ProPay users

Finally, this issue has affected only a handful of ProPay users relative to our total number of customers. Out of over 1 million merchants, a very minimal percentage have been affected. If our servers had been compromised, we'd have hundreds of thousands of our merchants being compromised. That just hasn't happened.

Kim did give some very good advice in her report about what steps to take if your checking account has been compromised. I would recommend it to you as well.

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