On Thu, Mar 13, 2008 at 3:33 AM I ordered the FREE Rapid Business Growth DVD and was charged $7.95 for Shipping. I was told 7-10 Business days for Delivery in 2 different "Thank You" emails. Here it IS over 30 days and I still have not received the RBG DVD.
On 11 April - I submitted a Customer Service Ticket at Need Customer Service.com
RE: Ticket List MFZ-870403
Subject: Non Reciept of RBG DVD & Cancellation Request
Posted On: 11 Apr 2008 05:28 PM
The Ticket still remains Open and Unresolved. Matter of fact NO Response has been Made by Your Customer Service at all.
On 12 April - I received a reocurring Billing in the amount $47.90 against my Credit Card - at which time I updated the Support Ticket Requesting a Refund. Still No Response.
I therefore sent an email to: email@example.com, date Sat, Apr 12, 2008 at 10:36 AM
Subject: Request Cancellation & Refund and received a Mailer-Deamon stating child status 100...The e-mail message could not be delivered because the user's mailfolder is full.
On 14 April - I sent another email and received same Mailer-Deamon.
Also I called sales at 1-866-928-6085 at 11:31 on Same date - 14 April 08 and Requested Cancellation & Refund.
As of this date 16 April at 2:44 PM I have not received the DVD nor any Products from MarksEnterprise nor any conformation that Reocurring Billing has been Cancelled and Refund is in the Process.
On 16 April at 10:05 AM - I submitted another Support Ticket EYE-504419 Priority: Critical Subject: Request Cancellation & Refund (5th Request) outlining all the actions that I have taken and stated above.
On 18 April 2008, I submitted a request to the Live Person Suupport - Requesting Action be taken on Support Ticket EYE-504419.
As of 21 April 2008, No Action has been taken and No Response other than an automated email to the Support Ticket EYE-504419 from firstname.lastname@example.org. Ticket Remains Open and Unresolved.
As of 21 April 2008, I still have never received the RBG DVD nor the FREE Rapid Business Growth DVD + Magazine + DVD Of The Month.
As far as I'm concerned Nick Marks & MarksEnterprise.com owes me $7.95 plus $47.90 and explaination/Conformation that I will not be billed again.
I highly Object to this kind of Customer Service and Totally in consistant with Internet Standards.
I will file a complaint if this is not resolved within the next 48 hours.
Totally Dissatisfied Customer!!!!!!