• Report: #647815

Complaint Review: Marla Barina

  • Submitted: Tue, October 05, 2010
  • Updated: Mon, October 08, 2012

  • Reported By: sickofitallNWA — Rogers Arkansas United States of America
Marla Barina
Terrington Circle Bella Vista, Arkansas United States of America

Marla Barina John Barina BEWARE - They are professional Scam Artists use sob story take advantage of local Contractors! Bella Vista, Arkansas

*REBUTTAL Individual responds: Dino Vergura: Owner of A-Affordable AC/Heat in Northwest Arkansas is a DISHONEST SCAM ARTIST. He lies and will cheat you. He is a con-artist deluxe. NOT LICENSED to do unit installations ONLY REPAIRS!

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Marla and John Barina claimed to have no money to their name in the middle of the summer (Over 100+ degrees in mid July) when their Air conditioning unit quit on them. My company made an emergency No Cool Call after hours to their home and discovered that they were in need of a new unit.  They seemed distraught as they did not have any money to spend on a brand new system all at once. My company offered to let them use a refurbished unit temporarily as long as they paid for the miscellaneous parts and labor to install the borrowed unit. The rest of the agreement was that they were to purchase a complete new unit in the fall after they had time to save the money. We were even going to credit them the entire amount that they had already paid for labor when they purchased the new unit in the fall. She agreed, signed the contract and thanked us for helping them out. We installed it that night in the middle of the night, completing the job at 2 AM.  In Mid September when the heat wave was over, Marla Barina called my company to say that the condensate line was draining outside but it was still cooling fine.  We told her that it was normal for the line to drain and as long as the unit was cooling fine we could not come out there without charging the minimum service fee of $40.00. She said that she would not pay a dime and that we were wrong and that she knew several inspectors that would get us in trouble if we didn't do what she wanted. (She never specified exactly what she wanted). Her husband is a chronic alcoholic that kept calling the company making threats to me and my employees. I have photo and video footage of him drunk and passed out in the back of his truck with beer cans. The final call / threat was a demand for all of the money they paid for labor or they were going to call the inspector.  A week later the inspector called my company with the complaint. We refused to give a refund as it was for services rendered and not goods sold. PLUS she got free use of an air conditioner during the hottest months of the year!  We decided to fire Mr. and Mrs. Barina as customers since they were in breech of the contract that was signed months earlier. We repossessed the borrowed unit under the supervision of the HVAC inspector that they called. The inspector told me that they had already contracted with a different company to install another unit instead of honoring their contract with mine.  I believe it is customers like this that make us unwilling to help anybody out in a pinch. It saddens me that helping someone out who seemed to be in a bad financial position has resulted in this frivolous situation.

This report was posted on Ripoff Report on 10/05/2010 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Marla-Barina/Bella-Vista-Arkansas-71715/Marla-Barina-John-Barina-BEWARE-They-are-professional-Scam-Artists-use-sob-story-take-ad-647815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Individual responds

Dino Vergura: Owner of A-Affordable AC/Heat in Northwest Arkansas is a DISHONEST SCAM ARTIST. He lies and will cheat you. He is a con-artist deluxe. NOT LICENSED to do unit installations ONLY REPAIRS!

AUTHOR: marlabarina - (United States of America)

The above fabricated story is so far from the truth, I, MARLA BARINA, am shocked and dismayed to discover this posting. Mr. DINO L. VERGURA, owner of A-AFFORDABLE AC, HEATING and REFRIGERATION , LLC based in Lowell, Arkansas is a total and complete liar. If you notice, he never identifies himself in this entire post. His personal attack on me and my husband is vicious. He is trying to hurt our reputation and make us look dishonest and untrustworthy. I am a piano teacher and musician. My husband is a retired architect. We live a quiet, peaceful life.

WE HAVE NEVER SCAMMED ANY CONTRACTOR !!  WE PAY OUR OBLIGATIONS !!

MR. DINO L. VERGURA is the PROFESSIONAL SCAM ARTIST!!

He quoted my husband and I a price for a used (14 year Old) AC unit and then tacked on a fee for installation. Nothing was on the paperwork other than these facts. We were not borrowing the unit or renting it, in any way! We PURCHASED THIS USED UNIT AND HAD A BILL OF SALE!!
It was the middle of July and we were desperate for a working AC unit. We would have more money come fall time, and DINO VERGURA put in writing that the purchase price of this old unit would be applied towards a new unit, upon installation in the fall.

Only problem is, the old unit began having issues and was putting off massive amounts of water onto the ground, where the drain pipe emptied onto our lawn. It was creating a pool of standing water, right next to our home's foundation. It was not cooling properly. I brought this to DINO VERGURA'S attention. At first, he agreed to come out and look at the situation, but then , he refused and over the phone told us that the problem I was describing was "normal." He said that it would be a waste of his time to even come out.

Since we had already paid him over a thousand dollars for the used unit, I felt that he should give us better service. After all, we fully intended to have him install a new unit in a month or so.
His attitude had us totally confused and was much different than when he had made the original, written agreement. So, I started looking into the situation further. His answers made no sense.

I contacted the State of Arkansas and spoke with the investigator, Mr. Joel Ledbetter. He informed that he would come out and take a look. He also informed that DINO VERGURA DID NOT HAVE A LICENSE TO INSTALL UNITS IN THE STATE OF ARKANSAS!!  Dino only had a license to do REPAIRS!! He said we could not hire MR. VERGURA TO DO AN INSTALL OF ANY TYPE OF UNIT!!

Mr. Ledbetter filed a report with the STATE OF ARKANSAS licensing authorities. An investigation was done and in January of 2011, MR.VERGURA WAS FINED!!! He was told to either get the proper license or only do service work and repairs. HE NEVER OBTAINED THE LICENSE TO DO INSTALLATIONS!! 

This did nothing to get our money back; although Mr. Ledbetter had told DINO that he really should refund us our money. The 14 year old unit was IMPROPERLY SIZED for the job and was not capable of handling our capacity properly. It was of no use to us and would have to be totally discarded. It was not the same tonnage as the inside air handler unit and that was a HUGE problem!!

WE HAD NO CHOICE BUT TO FIND ANOTHER CONTRACTOR!!

Dino told Mr. Ledbetter that he planned to come to our home and "repossess" the 14 year old unit. Mr. Ledbetter had documented our Bill-of-Sale and told Dino that we "owned " the unit. Mr. Ledbetter was shocked that DINO was going to do this. Mr. Ledbetter informed us that he would be there when Dino came for the unit and document the illegal "taking" of the unit. Mr. Ledbetter said this was the most ridiculous set of circumstances he had ever seen or heard from an AC contractor.

On the day DINO "repossessed" the unit, he called the Bella Vista Police Department and told them he needed "back-up" protection while he did a "repossession" at our residence. When the police arrived, Joel Ledbetter showed the policeman our bill-of-sale. He explained that he was the Investigator for State of Arkansas and told the policeman the entire story. The police officer was stunned.....said that he felt a false report had been filed by Dino and that this was not a valid "repossession" of any kind! We owned the unit! But DINO persisted and took it anyway. The officer said he could stop Dino from taking it, but told us it might be better just to let Dino take it. It would make him look even worse to the State Licensing Board. SO, we let him take it, but told him, he really had no right to take it.

We ended up borrowing money from my mother to get a new system. NOT ONE CENT WAS REFUNDED BACK TO US BY A-AFFORDABLE AC/HEAT or DINO VERGURA. HE IS STILL NOT LICENSED TO DO INSTALLATION WORK !!! His web-site: www.a-affordablehvac.com still says, under "Services" that he does INSTALLATIONS!!!   HE is still not licensed to do INSTALLATIONS...!!

BEWARE .....DINO VERGURA IS A LIAR..... HE DOES NOT KNOW WHAT HE IS DOING.....HE WILL RIP YOU OFF!!!! Call the STATE....Talk to MR. JOEL LEDBETTER.....Check with the Bella Vista Police!
REMEMBER THAT THE STATE FOUND HIM GUILTY AND FINED HIM FOR NOT HAVING THE PROPER LICENSE!!  Feel free to contact me, MARLA BARINA, if you want any other info. I cannot afford to fight this in court, our reputation and my name has been tainted by this hateful, wicked con-artist.
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