• Report: #807246

Complaint Review: Marlene's Urban Bliss

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  • Submitted: Fri, December 09, 2011
  • Updated: Fri, December 09, 2011

  • Reported By: mapples831 — SANTA CRUZ California United States of America
Marlene's Urban Bliss
2774 Cobb Pkwy NW, #260, Suite 109 Kennesaw, Georgia United States of America

Marlene's Urban Bliss Failure to Deliver Product; NO Communication, Horrible Customer Service Kennesaw, Georgia

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I order a custom slip cover on 8/25/2011 which has yet to arrive. The max quoted delivery time was 3 months, which honestly should have sent some warning bells off since they claim the product takes 4-5 hours to make. Anyways, 3 months later -- no slipcover.

I have emailed and called them with no response. To make matters worse, since it's been past 45 days since I made the order via PayPal I have no way of getting my money back unless Marlene grants the refund. I have read other customer reports that it took 9 months to receive their slipcover!

I don't care how "quality" your product is or that your small business is experiencing some "hiccups". They manner in which they treat their customers is absolutely unacceptable. Trust me, find someone local to make your slipcover. Even if it ends up costing more you do not want to deal with this company, they are an absolute nightmare.

This report was posted on Ripoff Report on 12/09/2011 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Marlenes-Urban-Bliss/Kennesaw-Georgia-30152/Marlenes-Urban-Bliss-Failure-to-Deliver-Product-NO-Communication-Horrible-Customer-Ser-807246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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