- Report: #145677
Report - Rebuttal - Arbitrate
Complaint Review: Marlo Furniture
Marlo FurnitureContee Rd Laurel, Maryland U.S.A.
Marlo Furniture shoddy sofa and poor customer service Laurel Maryland
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I have contacted Marlo's customer service so they have sent out a technician to my apartment to have a look at the seat casings. The technician told me that he will contact the manufacuturer the order new seat casing and he will give me a call when he got the word either way.
I have contact Marlo customer service in May 2005 and they told me that they are still waiting for word about my seat casings. On June 7, 2005, I have called back and they said that my casings were discontinued, therefore I needed to reselect another sofa at the equal or lesser value of the sofa I have now.
I have visited the Laurel store, and looked for a new sofa and I have noticed two different prices for the same exact sofa in the showroom and in the clearance section. I think that they are trying to push out the couches in the clearance section because they are in poor quality or closing out the model.
They said that I must pay the difference if I reselect a sofa that is great in value. I should be able to choose any sofa for free of charge regardless of value.
Glen Burnie, Maryland
This report was posted on Ripoff Report on 06/10/2005 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Marlo-Furniture/Laurel-Maryland/Marlo-Furniture-shoddy-sofa-and-poor-customer-service-Laurel-Maryland-145677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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