Maroone Nissan Of Fort Lauderdale rip-off! Fort Lauderdale Florida

I have purchased a Nissan back in 2009 June from the dealership Maroone Nissan in Fort Lauderdale, Florida. The car is a 2008 model and was sold to me by Nissan in June 2009 as a brand new car, it was a showroom model with a price of 30,000$.  I took my car to their dealership for service and repair due to small collision. They sent out my car to their authorized auto repair shop. The damage was on the lower driver side rear, just above the left front tire. After they repaired it, I never noticed anything unusual with my car when I picked it up.

After a year later which was this summer, 2012, I noticed that the paint of the front of my car started changing and pealing by itself. I had large white circles on the whole front of my car which were spreading every day. I was very confused of what is going on and why the color of the car is pealing off which is very unusual for an almost new car.  I took my car again to the dealer in Fort Lauderdale, the same one from which I purchased the car and where they do all my repairs, and they have admitted that when my car was under repairs, their auto repair service people did indeed painted the whole front of my car.

I showed them all my paperwork from the past repairs with them and there was nowhere to be found that there was a need for the whole front of the car to be painted because the damage was not at all related to the front of my car, and most importantly the paint job that they did was never reported to me verbally nor reported in the paperwork that they gave me when I picked up my car.  

After reviewing all this and me spending days talking with them, urging them to admit the mistake and the damage that they have done on my car, they have admitted that they have made a mistake on my car, and indeed they have admitted that the paint job was done unprofessionally by them and that is why the paint is pilling off a year after. They blamed it on the old management, their staff that was working there before. I was very hesitant even then that no dealership manager nor customer service manager should provide the customer with the reason that it is the old management's fault.

I did not care which person's fault was it, all I know is that it is this dealership fault and all it matters to me as a customer is that they panted my front for no reason and they did not report that. This indeed devalued my car for at least for 3,000$.  After me loosing all the time from work and dealing with craziness, they agreed to take my car and repaint it acknowledging their blatant unprofessional mistakes. I was very compromising, and accepted their apology. After they did all this, now I took my car again to the dealer because the front interior, the windshield of the car starts to be sticky, the material from which the windshield is made of starts dissolving and tears off.

This started happening after a couple of weeks when I picked up my car after their paint job. I am very frustrated by such unprofessionalism by the whole staff there, they are tapping with my car, creating damages which devalued my car significantly time after time. I have created a case with the Nissan head office and I have received an answer that my claim for financial reimbursement the interior to be fixed is denied because I am out of warranty (only been out couple of months), and the answer from the dealer inspection states that the damages on my interior such as the material dissolving on the windshield is due to possible outside influence and environmental external circumstances.

It is stated that UV Rays dashboard may have possible made the coating on the dashboard to erode leaving surface tacky. In short, the customer service director at that dealership and her name is Nicole Leach-Baker, has stated that this explanation is that I leave in Florida and anything can happen due to sun exposure. My car is in the garage and it does not stay under the sun and this was unreasonable explanation given to me. You cannot have a car which is only 16,000 miles and only 3 year old starting to dissolve i.e. the interior to erode due to the fact that I leave in Florida.  

Another thing that she stated to me which was blatantly offending, unprofessional and on top disgusting to me as a customer is she saying to me blatantly and I quote "If I thought that you would be a loyal customer, and if you said to me you believe in us and our products than I would have reviewed this issue differently" This is plainly unprofessional and unseen behavior that I have never seen ever in my life by anybody.

I have been with them since 2009, June, purchased the car from them, using their loan services, using their repair services, paying everything in order, compromised with them forgiving them the mistake that did with tapping with my car painting it without my permission and without any need, and now Nicole Leach Baker, tells me that it was her solely decision because she believes that I am not a loyal customer, therefore advised the Nissan head office to deny my claim.

I do not know what the freak this is, and who are these people in that dealership having the audacity to treat their customers this way. I am preparing my reports to be submitted to the Better Business Bureau as well as submitting complaint to broward.org. Depending on their decision, I am also planning to sue this dealership, they need to be stopped from their blatant unprofessional behavior asap. This is by any means unprofessional, unethical and top of it illegal behavior by Maroon Nissan of Fort Lauderdale. They will be under investigation from this point, as I can no longer tolerate to be lied to, stoled from, and offended as a customer. 

Not repaired, part not even shipped from their manufacturer. The possible theft of the car was mentioned because after having the car this amount of time, they didn't know where they had moved the car. No computer record, no slips, NOTHING. Now if this were YOUR car, would you want to hear after three months of waiting for the repair, "I'm sorry, we cannot locate your vehicle. What's your name again? What type of car was it? We'll have to call you back." You make three payment on a car you don't even have and see if that situation would please you.

If your car was stolen, it was stolen. Unless the dealership stole it, they did not rip you off, the auto thief did.

If your car is stolen from the grocery store, do you start shopping somewhere else?