• Report: #843217

Complaint Review: Marriott Residence Inn Tempe AZ

  • Submitted: Thu, February 23, 2012
  • Updated: Thu, February 23, 2012

  • Reported By: Jesika — tempe Arizona United States of America
Marriott Residence Inn Tempe AZ
5075 South Priest Drive Tempe, Arizona United States of America

Marriott Residence Inn Tempe AZ Marriott Hotels and Subsidiaries Inhumane Animal treatment and refusal to be responsible for Injuries caused by hotel automatic door settings that violently harm small animals and children Tempe Arizona

*Consumer Comment: Very sorry to hear about your dog

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Be aware of the inhumane policies of the Marriott Hotels and their subsidiaries hotels.

I am having a real hard time understanding how large corporations could be so uncaring and inhumane with regards to animals. The Marriott Residence Inn in Tempe is refusing to be responsible for an severe injury to my little Chihuahua Oso that occurred at their hotel. 

They claim to be pet friendly, but I guess that only applies to letting dogs stay at their hotels and they draw the line at being responsible for injuries that happen as a direct result of their door security policies. 

The room doors are set to close within ten seconds with so much force as to have swept my small 10 pound dog into the metal door jam and dislocate his femur. These doors could also easily fracture small children's finger's. I asked them to adjust the setting and they responded that due to security policy they would not adjust the springs that forcefully slam the door. [continued below]....
.....  I am not concerned so much with security as I am with the safety of my children and my animals.

The Hotel filed a report and contacted their insurance provider.   They asked me to provide them with all of the documents that the vet gave as well as a statement as to what happened and I did so still I have yet to be contacted.  I contacted them again today after my dogs hip dislocated again but they refused to address the issue and they referred me to the insurance company.  

After several attempts to contact them I spoke with the Marriott claims adjuster.  The Marriott Insurance adjuster told me that she did not think they would cover this injury as they felt that it was not their responsibility. She also told me she would get back to me in a week. I asked her what was I to do with this injured animal in the meantime as he needed immediate veterinarian care to re position his hip and she said that was not her problem. 

Consequently, on the first vet visit on 2/14/12 I payed a $700 dollar vet bill that included xrays, sedation, hip manipulation, a leg sling and medication for inflammation and pain. I was also told that his hip could dislocate back out at any time.   I was also informed that the only way to permanently fix this injury is to surgically remove the ball on the hip which will cost $1500 to $2000.  Just days after the initial injury and getting him back on his feet this morning his hip dislodged again. So today my day was spent at the vet at another financial blow of $400.00 in which they tried several times to reset the hit back and each time it became dislodged so the best they could do was to bandage it and sedated him for comfort.

Unfortunately, due to the enormous financial cost of the surgery my only option will be to euthanize my beloved animal so as to ease his pain and suffering. Please pray for my family and for my dog.

Consumers need to be aware of the inhumane pet policies and dangerous door closure polices of the Marriott Hotels and their subsidiaries hotels, so travelers with small children and pets beware.  This company will not take responsibility for any injuries to your animals but they will however take your money for the $100 pet cleaning fee.  There are however many other truly pet friendly hotels out there but I would never recommend Marriott Hotels for pets or pet lovers. Please do your research as Marriott has many subsidiaries that go by different names.

Marriott website boasts Corporate ethics is a key part of day to day business at Marriott hotels. Clearly this does not apply to the safety of their consumers/families or animals that they serve otherwise they would not have treated my family and my pet with such blatant disregard. 

If you wish to voice your opinion on this matter please contact the Residence Inn Tempe at 5075 South Priest Drive Tempe, Arizona 85282 call at 1-480-756-2122 or flood their fax 1-480-345-2802 with a letter expressing your thoughts on these heartless and inhumane business practices with regard to animals.  Marriott website boasts Corporate ethics is a key part of day to day business at Marriott hotels.  Clearly this does not apply to the safety of their consumers/families or animals that they serve otherwise they would not have treated my family and my pet as if we were 

Thank you for Caring, We are all responsible for speaking on behalf of those that cannot speak for themselves, be the voice of the animals as the are our protectors.

This report was posted on Ripoff Report on 02/23/2012 12:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Marriott-Residence-Inn-Tempe-AZ/Tempe-Arizona-85282/Marriott-Residence-Inn-Tempe-AZ-Marriott-Hotels-and-Subsidiaries-Inhumane-Animal-treatment-843217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Very sorry to hear about your dog

AUTHOR: MJ - (USA)

I am truly sorry to hear about what happened to your dog. As a parent as well as dog owner I completely understand your frustration.  However I fail to see where the hotel is responsible.  It is not just Marriott policy that the doors must close within 10 seconds but this is a general hotel policy.  The doors must close quickly enough to ensure that before you walk away it is securely shut to prevent anyone from sneaking in. 

Residence Inn's are pet friendly hotels which means only that they allow guests with pets.  I could see the hotel being responsible if the housekeeper or a team member allowed the door to close on you dog.  But you or a member of your family didn't ensure that the dog was securely in the room before the door shut.

Do you actually feel that the hotel is 100% liable and at fault?  If you informed the hotel that you felt the door was closing too quickly and they said that it was working fine and had no intentions of correcting you had options available to you.  You could have asked to switch rooms or even check out.  Instead you opted to stay in a room with a door you felt was unsafe and neglected to monitor you dog resulting in it's injury. 

No matter how you choose to view this matter your pet was hurt resulting in a financial loss as well as the emotional stress.  Marriott is a fair and ethical company.  But they are not going to write a check for something that they and their attorneys feel is not their fault.  You are entitled to your opinion and can choose to never stay at a Marriott.  Just know that the result would have been the same from every other hotel chain.

Good luck and my prayers go out to you and your pet.
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