- Report: #958079
Complaint Review: Marshall's ATA
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| Marshall's ATA 2900 windriver lane #138
Denton, Texas United States of America |
|
Marshall's ATA Major disappointment, very misleading, GREEDY Denton, Texas
*REBUTTAL Owner of company: Let's Set the Record Straight on Testing Policy
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We were invited to visit Marshall's ATA by a friend. We decided to try out an introductory period for $99. At the end of this period we were going to have to quit because of a scheduling conflict. We were offered an additional intro period for $99. My child worked hard to prepare for the upcoming testing.
The day before testing, as we were preparing, we were informed that we wouldn't be permitted to test. We were told that we would have to pay an additional $150 plus testing fees and enter into a 12-month contract. The reason given was that ATA will not allow you to test under an intro period. This is obviously a lie. This all happened two weeks into the five week intro period. We promptly discontinued our involvement with Marshall's ATA. I requested a refund and was refused.
I feel completely mislead and cheated.
The biggest disappointment was to my 7-year old child that had worked so hard with Robert and Cynthia. He respected them and didn't understand why they wouldn't let him test. He thought he had done something wrong. This was a tough lesson in disappointment and dishonesty for a young child.
It is wrong to represent yourself as a leader and a role model to a child when all you care about is money! If you are looking for a reputable martial arts facility don't go to Marshall's ATA!
The day before testing, as we were preparing, we were informed that we wouldn't be permitted to test. We were told that we would have to pay an additional $150 plus testing fees and enter into a 12-month contract. The reason given was that ATA will not allow you to test under an intro period. This is obviously a lie. This all happened two weeks into the five week intro period. We promptly discontinued our involvement with Marshall's ATA. I requested a refund and was refused.
I feel completely mislead and cheated.
The biggest disappointment was to my 7-year old child that had worked so hard with Robert and Cynthia. He respected them and didn't understand why they wouldn't let him test. He thought he had done something wrong. This was a tough lesson in disappointment and dishonesty for a young child.
It is wrong to represent yourself as a leader and a role model to a child when all you care about is money! If you are looking for a reputable martial arts facility don't go to Marshall's ATA!
This report was posted on Ripoff Report on 10/21/2012 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Marshalls-ATA/Denton-Texas-76210/Marshalls-ATA-Major-disappointment-very-misleading-GREEDY-Denton-Texas-958079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Let's Set the Record Straight on Testing Policy
AUTHOR: Marshall''s ATA - (United States of America)
SUBMITTED: Monday, October 22, 2012
We read the disappointing report about this particular customer's experience about her child(ren) not being allowed to participate in our school belt testing. We recalled this conversation after we read the quote:
"The day before testing, as we were preparing, we were informed that we wouldn't be permitted to test. We were told that we would have to pay an additional $150 plus testing fees and enter into a 12-month contract. The reason given was that ATA will not allow you to test under an intro period."
This is indeed our school policy on Belt Testings as the results of Belt Testings are a permanent part of a student's profile record and are added to the ATA student database at ATA Headquarters. Belt testing is a privilege of active ATA membership and this is stated clearly on all of our documentation and student membership contracts.
We regret that even though we actually extended this disgruntled person's 6 week trial period to attempt to accommodate a stated scheduling issue, she somehow did not understand our very clearly stated policy on our school "Belt Testings"
The other quote:
"The biggest disappointment was to my 7-year old child that had worked so hard with Robert and Cynthia. He respected them and didn't understand why they wouldn't let him test. He thought he had done something wrong."
As stated, It is very unfortunate that this report was made and that this rebuttal has become necessary but we are happy to have the opportunity to respond and set the record straight. If her child(ren) worked hard, it was not because they were preparing for our upcoming testing as this mother has stated that they were "Going to have to quit at the end of the period because of a scheduling conflict." She knew that they would be quitting so there would be no reason to test. If the experience was so unsatisfactory, why did she choose to continue with the additional 'Introductory Period'? We are a goal oriented ACADEMY and we do reward effort, but Belt Testing is for members of our school and not available to those who are simply trying out classes. We are not a "Belt Factory" that just gives out belts, it is a hard earned privilege and benefit of membership in our school and the American Taekwondo Association (ATA). Every ATA licensed school is individually owned and operated.
We are also very sorry that this parent feels cheated, but we have never represented ourselves dishonestly. We are indeed a very reputable martial arts school as Marshall's ATA Taekwondo & Karate for Kids won the award for 2nd Place as the "Best of Denton" in Martial Arts Schools for 2012 and we are very proud of this honor. This parent was offered an additional 'Introductory Period' which is something that we very rarely offer and now we regret having done so. It really does not take more than a few classes for a student and/or family to determine if martial arts and our school is a fit for them.
We wish only the best for this parent/family in the future and hope they would give the martial arts another opportunity to serve their needs and this is a wonderful activity and sport that is second to none in helping to develop strong minds, healthy bodies and increased confidence and awareness of our utmost potential.
Thank you,
Mr. Robert Marshall, Sr.
Marshall's ATA Martial Arts
2900 Wind River Lane, Suite 138
Denton, TX. 76210
(940) 271-4217
email: marshallsata@verizon.net
web: www.marshallsata.com
FB:www.facebook.com/marshallstkd
"The day before testing, as we were preparing, we were informed that we wouldn't be permitted to test. We were told that we would have to pay an additional $150 plus testing fees and enter into a 12-month contract. The reason given was that ATA will not allow you to test under an intro period."
This is indeed our school policy on Belt Testings as the results of Belt Testings are a permanent part of a student's profile record and are added to the ATA student database at ATA Headquarters. Belt testing is a privilege of active ATA membership and this is stated clearly on all of our documentation and student membership contracts.
We regret that even though we actually extended this disgruntled person's 6 week trial period to attempt to accommodate a stated scheduling issue, she somehow did not understand our very clearly stated policy on our school "Belt Testings"
The other quote:
"The biggest disappointment was to my 7-year old child that had worked so hard with Robert and Cynthia. He respected them and didn't understand why they wouldn't let him test. He thought he had done something wrong."
As stated, It is very unfortunate that this report was made and that this rebuttal has become necessary but we are happy to have the opportunity to respond and set the record straight. If her child(ren) worked hard, it was not because they were preparing for our upcoming testing as this mother has stated that they were "Going to have to quit at the end of the period because of a scheduling conflict." She knew that they would be quitting so there would be no reason to test. If the experience was so unsatisfactory, why did she choose to continue with the additional 'Introductory Period'? We are a goal oriented ACADEMY and we do reward effort, but Belt Testing is for members of our school and not available to those who are simply trying out classes. We are not a "Belt Factory" that just gives out belts, it is a hard earned privilege and benefit of membership in our school and the American Taekwondo Association (ATA). Every ATA licensed school is individually owned and operated.
We are also very sorry that this parent feels cheated, but we have never represented ourselves dishonestly. We are indeed a very reputable martial arts school as Marshall's ATA Taekwondo & Karate for Kids won the award for 2nd Place as the "Best of Denton" in Martial Arts Schools for 2012 and we are very proud of this honor. This parent was offered an additional 'Introductory Period' which is something that we very rarely offer and now we regret having done so. It really does not take more than a few classes for a student and/or family to determine if martial arts and our school is a fit for them.
We wish only the best for this parent/family in the future and hope they would give the martial arts another opportunity to serve their needs and this is a wonderful activity and sport that is second to none in helping to develop strong minds, healthy bodies and increased confidence and awareness of our utmost potential.
Thank you,
Mr. Robert Marshall, Sr.
Marshall's ATA Martial Arts
2900 Wind River Lane, Suite 138
Denton, TX. 76210
(940) 271-4217
email: marshallsata@verizon.net
web: www.marshallsata.com
FB:www.facebook.com/marshallstkd
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