My story begins out of desperation to fine work to help my family with over head expenses. Just like thousands of others. While looking through the local paper help wanted ads .I came across a data entry program that would allow me to work at home and still take care of my family.
So back in Setember of 2008 I purchased the software from Maryanne Kennedy Data Entry Institute for 197.00. I waited for the software to show up and it never did, so I tried calling Customer Service 1-800-381-7820 sure to be answered 24 hours a day. This was not the case . Everytime I called I would be on hold for long periods of time and either get a message stating that their system was being updated or there would be a disconection after being on hold for a long while. This went on for 4 months.
Finanlly Janruary 30th I get through and spoke with Customer Service about getting a refund being that I never recieved the product. Also the fact that I had such a horrible time trying to get someone to answer.
The person on the phone told me that I could not get a refund, because my 30 day trial was over. So I explain once again that I never recieve the product to try, and they have no record of me excepting the product. I had no product to try for the 30 days and had no luck getting intouch with customer service to get the product. Anyway I kept stating I wanted refund and was told that I wasn't entiled to the refund because of the 30 days.
I ask to speak with a supervisor and put me on hold once again till the call disconected.So I called back again on hold for a long time , went through my name , put me hold email ,verfiy my address put me on hold etc. asked for the supervisor or the supervisors name and was told I could not have that information. That I was not getting a refund.
In the mean time I have no product that I purchased and I'm out 197.00 dollars. I feel I have been scamed . I'm going to keep trying by calling daily but it is probably a dead end . I just hope it doesn't happen to anyone else and hope for justice for the people who are miss lead by trying to find work to feed and house a family . I should have taking caution but all I could think was to make a pay check to make ends meet.
North Kingstown, Rhode Island