• Report: #912594

Complaint Review: Massage Envy- Midtown

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  • Submitted: Mon, July 16, 2012
  • Updated: Mon, July 16, 2012

  • Reported By: Misstwj2000 — Atlanta Georgia United States of America
Massage Envy- Midtown
650 Ponce De Leon Avenue NE #600 Atlanta, Georgia United States of America

Massage Envy- Midtown Massage Envy Spa- Midtown, Massage Envy, Massage Envy Spa Company Stole over 100.00 and refused to cancel service even after 5 times of me canceling Atlanta, Georgia

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In February of 2012 I called the Massage Envy Midtown Spa, Atlanta, GA asking that I cancel my services. They informed me since I was calling after the 15th (which is when my monthly payments came out) that I would still be charged one finally charge in March. It seemed fair and I agreed to have one finally charge of 59.00 come out in March. April of 2012 I recieved another charge, contacted them, and informed them that it had to be a mistake, the girl at the front desk then informed me that the previous operator made a mistake and actually i was supposed to get charged 2 more charges per their policy. She apologized for the inconveince and had the manager reach out to me and state the same thing. I was charged another 59.00 in May, they promised it was the LAST ONE and that I had been getting misinformed each time I called, but this time they could assure me that I was not going to get charged anymore. I did NOT recieve a payment in June, but today July 16, 2012 I looked into my bank account, and we have yet another charge of 59.00. I have currently been scammed out of $177.00 as the payments should have stopped after March (I'm giving them March despite me cancelling well before my payment due day OVER 30 days notice was given). I thought that things were just getting mixed up, but now after putting all of the pieces together its been a big scam and I have requested my refund. This should not be allowed for customers to have a company continue to STEAL their money out of their account despite cancelling their service over 5 times. 

This report was posted on Ripoff Report on 07/16/2012 05:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy-Midtown/Atlanta-Georgia-30308/Massage-Envy-Midtown-Massage-Envy-Spa-Midtown-Massage-Envy-Massage-Envy-Spa-Company-St-912594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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