- Report: #852132
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy San Mateo
Massage Envy San Mateo4060 South El Camino Real San Mateo, California United States of America
Massage Envy San Mateo charged for their repeated errors San Mateo, California
The lady on the phone said that she had left me a message with the Sunday date the day before and that therefore it was my fault for not catching their error. I vehemently disagreed. She relented, but said that they no longer had therapists available at that location to do the massages at the time and on the date we had originally booked. I expressed my frustration and she kindly agreed to call another location to check times. She extended herself to help me and I was thankful. There were two shorter massages right before the banquet that we could go to in Foster City. She kindly assisted me with booking these appointment. We attended these appointments, had to cut the massages short and paid for them with my husband's debit card.
One week later, I gets call from the manager of the first location after I called to report their error in charging me in San Mateo for two massages I obtained and paid for in Foster City. They had agreed previously not to charge me for their error. The manager claims that his staff would not have helped me locate an alternate location and was therefore suspect of my story. And that he needed to confirm that I rescheduled in Foster City. Which he and I both confirmed. After a lot of argument (he was the guy who made the mistake on the appointments in the first place), he reluctantly (not apologetically) agreed to refund my money for the massages. 6 months later, he has not followed through and has since charged me for 2 more massages since I cancelled my membership. I was charged for their incompetence. I was ripped off.
This report was posted on Ripoff Report on 03/11/2012 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy-San-Mateo/San-Mateo-California-94403/Massage-Envy-San-Mateo-charged-for-their-repeated-errors-San-Mateo-California-852132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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