• Report: #653453

Complaint Review: Massage Envy Simi Valley

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  • Submitted: Wed, October 20, 2010
  • Updated: Thu, October 21, 2010

  • Reported By: Anita — Bell Canyon California United States of America
Massage Envy Simi Valley
1263 Simi Town Center Way H7 Simi Valley, California United States of America

Massage Envy Simi Valley Massage Envy Spa Credit Card Ripoff Simi Valley, California

*Consumer Comment: What does your contract say?

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I signed a "contract" for 12 months, never realizing Massage Envy would continue to charge my credit card $59.00 a month forever. I'm now 4 months past the 12 month contract. I have tried numerous times to cancel, but to no avail.  They simply continue the monthly charges. My credit card company says that once you give them your card number & agree to monthly recurring charges, they can't stop it and recommended that I cancel the card and get another, which I just did.  If this unethical practice isn't illegal, it should be. They apparently do this to everyone. It's a scam. Money Magazine has a list of sites similar to this one where complaints can be aired. I advise everyone to use them all. People should know never to sign a contract or use the services of any Massage Envy business. This scam appears to be nationwide. It must be company policy to secure the customers' credit card in order to continue the fleecing of unknowing customers.

This report was posted on Ripoff Report on 10/20/2010 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy-Simi-Valley/Simi-Valley-California-93065/Massage-Envy-Simi-Valley-Massage-Envy-Spa-Credit-Card-Ripoff-Simi-Valley-California-653453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

What does your contract say?

AUTHOR: Flynrider - (USA)

  These kinds of contracts often have clauses that allow them to continue charging you after the term of the contract, until you cancel in writing.  It stinks, but that's what it is.   What does your contract say will happen at the end of the term?
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