- Report: #856827
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy Southglenn
Massage Envy Southglenn7470-B South University Boulevard Centennial, Colorado United States of America
Massage Envy Southglenn Stole money from me Centennial, Colorado
I received a voice message from Massage Envy that I had a past due balance because previous card on file did not work. I returned the call and told them cardd was lost and I was told someone would call me back and never did. I called on March 5, 2012 to pay past due and remaning balance of $147.00 with a different card. I was told I had until 4/13 to use remaining massages. I inquired if others could help use them and was told yes (no mention of addtl charge). I also scheduled an appointment for 3/7 at 7pm. On 3/6 I went to physical therapy for a recent injury (1st appointment). At that time, the physical therapist told me he believed I had a bulging disk so I cancelled the massage appointment, unaware of this could make things worse. When I cancelled the appointment, I told the receptionist why and that I had to get doctors clearance first/make sure it would not make injury. I received clearance and scheduled an appointment for my son and I on 3/21 @ 1200hrs.
I called the morning of 3/21 (same time appointment was made) because I noticed my bank account was charged addtl $49. I was told manager would get back to me. I also inquired to make sure my son could use one of the massages and was told yes (again, no mention of addtl charge). I was told the hot stone massages (what we scheduled for) would take up 2 credit each, leaving 7 to use before 4/13. When my son and I arrived for our appointment on 3/21 @ 1145hrs., the manager came out and said she would have to pull my chart for addtl charge for March. She came out with the chart and said she had my email from Jan but showed I had not decided. I pointed out the email clearly says to cancel, told her of conversations with previous manager, etc. I explained I already paid the full balance and was told I had to use 11 massages by 4/13. She said she could not refund my money. Than she said she could refund my money but then I could not use any of the massages I had already paid for as they expired on 3/18. She said would let my son and I get a massage today but it would cost $39 to let my son use one of my massages. I left and received no services.
This company has gone through management issues and I have received conflicting information. This company has kept $588 of mine and rendered no services. It is a complete sham.
This report was posted on Ripoff Report on 03/20/2012 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy-Southglenn/Centennial-Colorado-80122/Massage-Envy-Southglenn-Stole-money-from-me-Centennial-Colorado-856827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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