- Report: #930060
Complaint Review: Massage Envy Spa Richmond VA
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Massage Envy Spa Richmond VA Willow Lawn Dr
Internet United States of America |
|
Massage Envy Spa Richmond Virginia Lies, Deceit, Incompetent, Mediocre Service , Internet
*UPDATE Employee: There is always ONE
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Front desk staff is rude, they lie, and keep you on hold for years before you reach someone. When you finally do reach someone, they lie and say they are the manager. When they are not. They do not work with you.
Corporate is no better. Even the higher ups are rude, and do not listen to the consumer. I can no longer afford my membership and all they can do is "freeze" my account. In my preferred location, the front desk staff consist of little girls (likely mid 20's) who have not one ounce of customer service in their bones. They mislead you, the massage therapist are not presentable (most look unkept and dusty) and again they do not work with you.
If you need a massage, please, I am begging you, DO NOT GO TO MASSAGE ENVY. They have the absolute worst cancellation policy, will not work with you, rude, incompetent staff, corporate is unreachable, they lie, and they do not give you the full story. By the way, good luck finding corporate's number as it is not listed online without doing some heavy searching.
Worst experience ever with a company. $59.00 a month for a mediocre massage. Horrible customer service, horrible policy, just horrible. Horrible, horrible, horrible. I wish I never had to go back. Please heed my warning.
Corporate is no better. Even the higher ups are rude, and do not listen to the consumer. I can no longer afford my membership and all they can do is "freeze" my account. In my preferred location, the front desk staff consist of little girls (likely mid 20's) who have not one ounce of customer service in their bones. They mislead you, the massage therapist are not presentable (most look unkept and dusty) and again they do not work with you.
If you need a massage, please, I am begging you, DO NOT GO TO MASSAGE ENVY. They have the absolute worst cancellation policy, will not work with you, rude, incompetent staff, corporate is unreachable, they lie, and they do not give you the full story. By the way, good luck finding corporate's number as it is not listed online without doing some heavy searching.
Worst experience ever with a company. $59.00 a month for a mediocre massage. Horrible customer service, horrible policy, just horrible. Horrible, horrible, horrible. I wish I never had to go back. Please heed my warning.
This report was posted on Ripoff Report on 08/20/2012 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy-Spa-Richmond-VA/internet/Massage-Envy-Spa-Richmond-Virginia-Lies-Deceit-Incompetent-Mediocre-Service-Internet-930060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Massage Envy Spa Richmond VA
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 UPDATE Employee
There is always ONE
AUTHOR: Cmts - (United States of America)
SUBMITTED: Wednesday, March 06, 2013
I currently work for Massage Envy and I LOVE it! We have the best management team and I see them going out their for people everyday. The owners Kent and Chris are fantastic to their employees and it shows!!!
As a massage therapist I can honestly say we are not "Dusty" ( not sure what that means anyway) or messy. We wear uniforms and we have to look presentable. its just silly for someone to say the therapist looks unkept when we ONLY get paid if work and have repeat clients.
I'm not saying that it doesn't happen but my guess is they are not busy. Massage Envy is one of the only massage corporation that pays for our continuing education credits and they REQUIRE us to be certified through Virginias Board of Nursing. We are ALL certified and we have to take classes on all the different modalities of massage BEFORE we can practice on our clients. We can not just wing it and we are not just "body workers". There is REAL pride in our work and we customize the session to our clients.
I have worked in hair salons / spas and they rip massage therapists off. Plus the atmosphere is noisy. Massage Envy offers a great atmosphere for our clients and therapists. Our sales associates are wonderful and friendly. I used to think Massage Envy was the Walmart of massages before I became a therapist. But it's not at all!!!! I am always booked 2 to 3 weeks out and I perform 25 to 30 massages a week. I could work more if I wanted. We are rocking and rolling! We are turning clients away everyday because we do not have the room. If Massage Envy was so awful then I would think this would be the exact opposite. Our massage therapists are top of the line!
Don't believe everything you read.....Try it for yourself!!!!!! Massage Envy is wonderful because they focus on THE MASSAGE, not hair, waxing, nails. We do offer facials with Dr. Murad products. I don't think Dr. Murad would put his name behind a "horrible" company either. Again, there is always going to be one person disgruntled because they didn't get their way. Our contracts are laid out very throughly and easy to read. There is nothing hidden in them. You know what your signing before you sign it.
I'm not saying that it doesn't happen but my guess is they are not busy. Massage Envy is one of the only massage corporation that pays for our continuing education credits and they REQUIRE us to be certified through Virginias Board of Nursing. We are ALL certified and we have to take classes on all the different modalities of massage BEFORE we can practice on our clients. We can not just wing it and we are not just "body workers". There is REAL pride in our work and we customize the session to our clients.
I have worked in hair salons / spas and they rip massage therapists off. Plus the atmosphere is noisy. Massage Envy offers a great atmosphere for our clients and therapists. Our sales associates are wonderful and friendly. I used to think Massage Envy was the Walmart of massages before I became a therapist. But it's not at all!!!! I am always booked 2 to 3 weeks out and I perform 25 to 30 massages a week. I could work more if I wanted. We are rocking and rolling! We are turning clients away everyday because we do not have the room. If Massage Envy was so awful then I would think this would be the exact opposite. Our massage therapists are top of the line!
Don't believe everything you read.....Try it for yourself!!!!!! Massage Envy is wonderful because they focus on THE MASSAGE, not hair, waxing, nails. We do offer facials with Dr. Murad products. I don't think Dr. Murad would put his name behind a "horrible" company either. Again, there is always going to be one person disgruntled because they didn't get their way. Our contracts are laid out very throughly and easy to read. There is nothing hidden in them. You know what your signing before you sign it.
Respond to this report!
What's this? 
