ED Magedson – Founder
Massage Envy9500 South I H 35 Austin, Texas United States of America
I made te mistake of signing up for a "Wellness Program" with Massage Envy. After what I thought was a very informed investigation of the details of their program I submitted the paperwork and gave my credit card info. I travel often and my main concern before signing up was that the $49 charged to my card each month roll over to the next or not expire if I was unable to use it. Well, after racking up six months of unused sessions being out of the country and out of state, I decided to cancel the automatic charge as it would take some time to use up the accumulated hours already paid for.
To my surprise I found that canceling the "Wellness Program" required that a form be filled out and delivered in person to the same location I had signed up for the program at and that the unused hours already paid for wouldexpire 30 daysafter submitting the form! That's hundreds of dollars I now have to use within 30 days or see the money go to waste. I had told my credit card to not allow charges by Massage Envy anymore where one of the automatic drafts was attempted before I was able to get that cancellation form turned in. My account is "in suspension" and to use up the hundreds of dollars accumulated I now have to pay them $49 more dollars or see the hundreds already paid go to waste. They were unwilling to take $49 from the hundreds already paid requiring that I pay them more money to give me back the hours worth of sessions already paid for. To me that's unethical and treating a customer very badly. Be careful about signing up for a "Wellness Program" with Massage Envy. There are strings attached!Understand that first and foremost they are a business and in business to make money. Don't be fooled by their marketing image that they care about your well being. They care about getting as much money as they can from you and making it unreasonably difficult to get out of your agreement with them.
I'm not including the individual therapists by offering my opinion. They are in essence subcontractors and being used by Massage Envy just like customers. It's my opinion that the corporation which licenses franchise locations is not your friend or mine and being very careful about your dealings with Massage Envy is necessary as they are out to take you for a ride.
Do yourself a favor and (don't sign up for their "Wellness Program") do a search on the net for it. Right away you'll find many many other folks who have had terrible experiences with heavy handed sales pitches and pressure to sign up for it as well as those of us who made the mistake of doing so only to find out it was a decision that cost us a bunch of money. Buyer beware! Its a scam
This report was posted on Ripoff Report on 01/07/2011 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Austin-Texas-78747/Massage-Envy-massageenvy-mymassageenvyinfo-Massage-Envy-Is-An-Unethical-Company-Austi-680178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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