- Report: #1081093
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy
Massage Envy243 Marina Bay Drive Clear Lake Shores, Texas USA
Massage Envy Buyer Beware of the Hidden Policy Terms Clear Lake Shores Texas
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My wife at the time decided it would be a good idea to present me with a "Membership" to this place as a birthday "gift". Since I have traveled constantly over the past 12 years many times to and from my client sites each week I have developed trouble with my neck. OK, so maybe I could use the sessions at some point, but it is very difficult to use all of the sessions due to my travel schedule. Over the past few years I have been working internationally and as a consequence have 35 sessions that have accumulated just for me. The wife also decided it would be good to have an add-on for herself and I have been paying for both memberships for well over 3 years now. The problem is that I have used no more than a few of these sessions. However, my contract overseas will extend potentially over the next 2 1/2 years (possibly more). It makes no sense to me to continue to buy additional sessions unless and until I can use the sessions I already have stored up.
I called today to request that the auto billing stop and was informed of the policy which until now has remained hidden from me. The policy effectively states that I cannot discontinue the billing AND keep the sessions that I have already paid for. Now, with 35 sessions in my account alone (not to mention the 30 or so in the wife's account), I have paid well over $1700 for my account and an additional $1200+ for the wife's sessions all of which will go to waste if not used in a 30 day period once I cancel the billing.
Now, I am no business expert, but to me such a policy is not what I would consider customer friendly. I actually have extenuating circumstances which prevent me from being able to use these sessions, and yet with so many pre-paid sessions in my account I for one feel that this is a service I have already paid for and should be entitled to use in my own time. Ok, so some restrictions make sense, but for me to be effectively told that I have wasted over $3000 in pre-paid services is not something that I take kindly to. Personally I feel that this policy is total hogwash, and further, had I known then what I know now (i.e. if the wife had taken the time to understand the policy - if she was even given the information) I would never have allowed this company to continue billing my account month after month.
Still, the question I have to ask myself is that even if I were able to "freeze my account" for the time they tell me I can freeze it, there is no way possible for me to use the sessions I have built up. I stand to lose the money already spent and while I am not happy about it feel this is my only real option at this time. For me, lying by ommission is a practice that I feel is not only dishonest, but in fact should be punished. Don't waste your money with this place. It simply is not worth it!
This report was posted on Ripoff Report on 09/02/2013 01:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Clear-Lake-Shores-Texas-77565/Massage-Envy-Buyer-Beware-of-the-Hidden-Policy-Terms-Clear-Lake-Shores-Texas-1081093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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