• Report: #984536

Complaint Review: Massage Envy

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  • Submitted: Wed, December 19, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: anonymous — denver Colorado United States of America
Massage Envy
LODO Denver, Colorado United States of America

Massage Envy Cancelled my account and was unable to receive the 4 massages I already paid for! Denver, Colorado

*REBUTTAL Owner of company: Untrue-Tell the truth

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Massage Envy cancelled my contract after a year, which I was expecting. But I had 4 massages that I had paid for and never used that just disappeared! Upon signing up, one of their biggest selling points was that you could miss months and make up for them later. Liars!

This report was posted on Ripoff Report on 12/19/2012 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Denver-Colorado-80205/Massage-Envy-Cancelled-my-account-and-was-unable-to-receive-the-4-massages-I-already-paid-984536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Untrue-Tell the truth

AUTHOR: freddyo - (USA)

 You stated that the agreement which you agreed to with Massage Envy was for a 12 month term. The agreement which you made was that your prepaid massages would roll over from month to month and they could be redeemed as long as your membership was active. When your membership ended it was no longer active-correct?

 Think about it this way. You own a lease house and you lease it to someone for 12 months. At the end of the 12 months your renter comes to you & tells you that since they had decided to vacation out of the country for 4 months and hadn't actually stayed in it for 4 months they want you to let them stay in your house for another 4 months for free. What do you think you'd say?

 Here's what you'd say. "Of course I'm not going to let you stay in my rent house for another 4 months for free!. Are you nuts?. You decided not to live in my house for 4 months. I didn't keep you out. You owe the monthly lease payments every montgh for 12 months whether you stay there or not".

 So please do not misrepresent the facts-please be truthful.
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