- Report: #1157826
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy
Massage Envy4890 Houston Rd; Suite E Florence , Kentucky USA
Massage Envy Money Manipulators: massaging their Conscience with your coin! Florence Kentucky
*Consumer Comment: Comment
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I read the terms if the contract and at the time had no issue and every intent to treat myself to a massage once a month - however, upon discovering a medical condition which could prove life-threatening by releasing a DVT -my PCP felt that I should discontinue massage therapy and penned a note indicating that my contract should be discontinued based on this medical condition.
I was informed that I had 18 massages to transfer in 30 days at an additional fee if $10 per transfer! Not a chance!
The contract states that should i ""elect" to cancel my nembership" I would forfeit any unclaimed/unused massages - I didn't "elect" to have a genetic clotting disorder - so it is my assertion that since we know that this could cause harm and they can not be held responsible for injury caused by massage - I should receive a refund of the unclaimed massages.
This report was posted on Ripoff Report on 06/26/2014 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Florence-Kentucky/Massage-Envy-Money-Manipulators-massaging-their-Conscience-with-your-coin-Florence-Ken-1157826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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