• Report: #1157826

Complaint Review: Massage Envy

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  • Submitted: Thu, June 26, 2014
  • Updated: Thu, June 26, 2014

  • Reported By: WontGetFooledAgain — Cincinnati Ohio
Massage Envy
4890 Houston Rd; Suite E Florence , Kentucky USA

Massage Envy Money Manipulators: massaging their Conscience with your coin! Florence Kentucky

*Consumer Comment: Comment

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I read the terms if the contract and at the time had no issue and every intent to treat myself to a massage once a month - however, upon discovering a medical condition which could prove life-threatening by releasing a DVT -my PCP felt that I should discontinue massage therapy and penned a note indicating that my contract should be discontinued based on this medical condition.

I was informed that I had 18 massages to transfer in 30 days at an additional fee if $10 per transfer! Not a chance!

The contract states that should i ""elect" to cancel my nembership" I would forfeit any unclaimed/unused massages - I didn't "elect" to have a genetic clotting disorder - so it is my assertion that since we know that this could cause harm and they can not be held responsible for injury caused by massage - I should receive a refund of the unclaimed massages.


This report was posted on Ripoff Report on 06/26/2014 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Florence-Kentucky/Massage-Envy-Money-Manipulators-massaging-their-Conscience-with-your-coin-Florence-Ken-1157826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Comment

AUTHOR: Giselle - ()

This is a joke of a franchise chain. They have a horrible rep. overall and you can read thousands of complaints about Massage Envy, written by clients and employees alike. Even shady gyms will allow you to cancel a contract with the proper medical documentation. File a complaint with the BBB, go on tv with your local news troubleshooter and if necessary, take it to small claims court.

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